ServiceNow Architect

AllianceIT Inc; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions company is seeking a skilled IT professional for a remote full-time position in Brazil. The ideal candidate should have solid experience in ITOM and ITSM, particularly with the ServiceNow platform. Responsibilities include implementing and supporting various functionalities on the platform. Competitive salary of R$23,000 gross monthly is offered, along with the flexibility of 100% remote work.

Serviços

100% Remote Work

Salary R$23,000 gross monthly

Qualificações

• Solid experience in ITOM and ITSM.
• Experience with the ServiceNow platform, including development and implementation.
• Knowledge of ITOM Discovery, Service Mapping, and Event Management functionalities.

Conhecimentos

ITOM

ITSM

ServiceNow platform

Incident Management

Change Management

Problem Management

Service Catalog

Virtual Agent

SLAs

Reporting and Performance Analytics

Formação académica

CSA and CIS ITOM certifications

Ferramentas

Flow Designer

Integrations

Platform Upgrades

Descrição da oferta de emprego

Overview

This a Remote full-time position in Brazil working with US clients.

We offer

• 100% Remote Work


• Salary R$23,000 gross monthly

Required Qualifications

• Solid experience in ITOM and ITSM


• Solid experience with the ServiceNow platform, including development and implementation of solutions


• Experience with implementation and support of ITOM Discovery, Service Mapping, and Event Management functionalities


• Experience in ITSM processes and functionalities such as Incident Management, Change Management, Problem Management, Configuration and Asset Management, Service Catalog, Virtual Agent, SLAs, and Reporting and Performance Analytics


• Knowledge of Flow Designer, Integrations, Platform Upgrades, and Configuration of new functionalities on the platform


• Experience with Business Rules and Scripts;


• Certifications in CSA and CIS ITOM (Discovery, Event Management, or Service Mapping);