Senior Support Analyst, Retail

Menswear & Womenswear; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading fashion retailer in São Paulo seeks a qualified System Analyst to enhance retail processes and support the Oracle Xstore POS system. Candidates should have at least 5 years of experience and a Bachelor's degree. Responsibilities include understanding retail workflows, documenting requirements, and contributing to international IT projects. The position offers an annual bonus, health and dental insurance, and a hybrid working model, fostering a commitment to equal employment opportunities.

Serviços

Annual Bonus

Health and Dental Insurance

Life insurance

Employee Discount Program

Clothing Allowance

Meal voucher

Parking or transport voucher

Short Friday

Birthday gift card Day Off

Gympass

Qualificações

• 5 years experience in similar roles.
• Able to interface with internal customers and IT Management.
• Experience in supporting and configuring POS systems.

Responsabilidades

• Understand and support retail business processes.
• Participate in international IT related Retail projects.
• Gather and document business requirements.

Conhecimentos

Communication of complex ideas

Technical problem-solving

Data analysis

Troubleshooting

Organizational talent

Analytical thinking

Fluent English

Fluency in additional languages

Formação académica

Bachelor's degree in related field

Ferramentas

Oracle Retail Xstore

SOVIA

SIVIS

Descrição da oferta de emprego

Job Overview

Our vision is to establish HUGO BOSS as the leading premium tech‑driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us: We love fashion, we change fashion! This System Analyst has a technical background with Retail POS as well as ERP systems and applications and understands Retail omnichannel and e‑commerce processes. In this role you help analyze business needs and create IT concepts to implement new process, solutions, applications or even systems. You are responsible for resolving application software and connectivity problems.

Responsibilities

• Understand and support retail business processes and functionality focused but not limited to Point of Sale front‑and backend application and systems
• Participate in and contribute to US and international IT related Retail projects
• Gather and document business requirements, processes, changes and workflows
• Integrate and implement new processes and solutions into existing system landscape
• Support formal testing conducted by the business for system modifications and fixes
• Manage and monitor system communication (interfaces)
• Create/edit training documentation using a variety of media
• Provide end‑user and internal training

Qualifications

• 5 years experience in similar roles
• Minimum bachelors degree from an accredited college or university
• Able to interface with internal customer and IT Management to communicate complex ideas clearly
• Able to grasp complex technical concepts quickly and produce detailed requirements documents
• Experience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system
• Knowledge of Xstore modules including sales inventory and promotions
• Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real‑time monitoring and analytics
• Ability to troubleshoot and optimize SOVIA for better performance
• Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System)
• Knowledge of SIVIS data structures and ability to perform data analysis
• Knowledge of any CRM or eCommerce solutions is preferred
• Able to occasionally travel internationally - valid passport required
• Ability to define problems, collect data, establish facts and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
• Analytical independent structured and careful work attitude as well as organizational talent and assertiveness
• Excellent oral and written communication skills in English
• Fluency in additional languages such as German, Spanish or Portuguese is a plus
• Able to lift 50lbs

Benefits

• Annual Bonus
• Health and Dental Insurance (fully paid by the company)
• Life insurance
• Employee Discount Program
• Clothing Allowance
• Meal voucher
• Parking or transport voucher
• Short Friday
• Birthday gift card Day Off
• Gympass (Wellhub)
• Hybrid working model (Home & Office)

Application Notes

ALL RESUMES/CV MUST BE SUBMITTED IN ENGLISH

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We are a global company with our employees representative of the world at Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.