Rpg Gaming Customer Support Representative (Email With English)

Customerumbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A gaming support company is seeking an Email - RPG Gaming Customer Support Representative for a full-time remote position. You will be responsible for addressing player inquiries via email, resolving issues, and providing technical support. Ideal candidates possess experience in customer support, strong English skills, and a passion for RPG and online gaming. The role offers competitive salary, 20 paid vacation days, and extensive training, all within a young, international team environment.

Serviços

Competitive salary

20 paid days off

7 weeks of paid training

Internal company bonuses

Qualificações

• Previous experience in the Customer Support field.
• Must have a Personal Computer or Laptop with a Stable Internet Connection.
• Uninterrupted electricity and/or UPS (power backup) required.

Responsabilidades

• Answering players’ questions via email only.
• Helping resolve player issues and guiding them to the right answers.
• Troubleshooting and providing technical solutions.

Conhecimentos

Customer Support experience

Fast and accurate keyboard writing speed

Knowledge of RPG Games

Mobile Gaming knowledge

PC Gaming knowledge

Console Gaming knowledge

E-sports knowledge

Professional English writing and speaking

Descrição da oferta de emprego

We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). At Customer Umbrella, we help people one caring interaction at a time – that includes you!

Join us and you will shine with us as a Customer Service Representative.

Now hiring for a fully remote work‑from‑home position!

Requirements

• You love playing Games!
• Candidates should have previous experience in the Customer Support field
• Must speak and write professional English
• Knowledge in Email Etiquette
• Personal Computer or Laptop with a Stable Internet Connection
• Minimum requirements – Windows: 15.6" AMD Ryzen U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB
• You enjoy using and understand computer systems
• Computer skills, fast and accurate keyboard writing speed
• Un‑interrupted electricity and/or UPS (power backup)
• RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E‑sports knowledge is a must
• Enjoy working with people

Benefits

• Work with a young, international team
• Competitive salary with a fair chance of promotion
• Internal company bonuses
• 20 paid days off (vacation)
• 7 weeks of paid training (Mon‑Fri business hours GMT+2 time zone)

Schedule

• 24/7 coverage – 5 working days a week / 2 days off, 8.5‑hour working shifts
• Shifts 02:30 (Night) GMT+2 time zone (21:00 PM – 5:30 AM BRT)

Job Description

• Answering players’ questions via email only.
• Helping resolve player issues and guiding them to the right answers.
• Troubleshooting and providing technical solutions.
• Working, training, and communicating with the teams in English.
• Fully remote.