Payment Operations Program Manager - Regulated

Meta; São Paulo; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a Payment Operations Program Manager in São Paulo. The ideal candidate will manage crucial operations with the Central Bank of Brazil, ensuring adherence to regulatory standards, and collaborate with cross-functional teams to optimize processes. Responsibilities include driving project execution, providing leadership updates, managing customer support operations, and implementing compliance measures. Candidates should have over 10 years of relevant experience and fluency in English. This role presents an opportunity to shape the future of payments at a major tech firm.

Qualificações

• 10+ years of relevant experience in consulting, strategy, operations, or program management.
• Strong time management and organizational skills.
• Ability to resolve conflicts by finding win-win scenarios.

Responsabilidades

• Drive execution and operationalization of high priority portfolios.
• Provide leadership updates on projects.
• Structure complex business issues for executive teams.
• Implement program and project management routines.

Conhecimentos

Time management

Organizational skills

Conflict resolution

Experience in financial services

Regulatory compliance

Fluent English

Descrição da oferta de emprego

Payment Operations Program Manager - Regulated Entities Responsibilities

• Drive execution and operationalization of the organization's high priority portfolios by collaborating with large cross-functional teams (product, engineering, policy, legal, finance, etc) and influencing decision‑making within leadership audiences to drive greater consistency of process, practices and execution across organization‑wide work‑streams.
• Provide necessary leadership updates on fast‑moving, complicated projects and act as the primary point of contact for management, preparing communication materials and progress tracking for multiple audiences including supporting material.
• Structure complex, ambiguous and potentially charged business issues for the Payments executive team and governance / oversight forums by gathering and analyzing large amounts of information quickly in order to problem‑solve and drive decision‑making effectively.
• Implement program and project management routines including identification of key performance indicators, monitoring playbooks, deliverable and task tracking, escalation of risks and issues, resource planning, prioritization of work against available resources, post‑mortem evaluations to identify lessons learned and identify process improvements, and quality assurance to provide timely and high‑quality deliverables.
• Be strategically minded to identify and prioritize projects that satisfy Payments top line goals and objectives while incorporating tactical and strategic improvements that drive the business forward and improve customer experiences for all Meta products.
• Manage the execution of the audit and product plan enforcing adherence to all required internal and external standards, such as audit plan changes, and offering credible challenges to the audit teams.
• Manage Payments Customer Support Operations First Line of Defense in front of the Central Bank of Brazil which includes but is not limited to Statutory Director for Ombudsman, Complaints, RDR and Relationship with Customers.
• Provide support for activities and interactions related to Audit Committees, Control Committees, Risk Committees, Business Reviews, Global Regulatory Agencies and third party reviews of the Internal Audit product.
• Act as the Point of Contact for regulatory requests in front of the Central Bank of Brazil and Lead regulatory coordination for special topics pertaining to Payments Customer Support, examinations and reviews.
• Partner with the Compliance and Legal teams to ensure local operational implementations in Brazil P2P / P2M according to regulatory requirements.

Minimum Qualifications

• 10+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience
• Strong time management and organizational skills, especially in an ambiguous and fast‑paced environment
• Ability to resolve conflicts by finding the win‑win scenarios, identifying trade‑offs, and setting clear priorities
• Experience working in any combination of financial services, payments, or commerce ecosystem (e.g., payment processing, payments risk / fraud operations, payments customer support, payments engineering)
• Experience working with regulators or regulatory compliance teams to satisfy regulatory requirements pertaining to customer support
• Fluent English

Preferred Qualifications

• Familiarity working with geographically distributed teams
• Familiarity preparing executive‑level communications and working with various communication channels
• Familiarity working with technical partners, ability to understand and explain complex concepts and ideas

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses.

When Facebook launched in , it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.