Outbound Operations Manager, OB GRU5

Amazon; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global e-commerce leader in Brazil is seeking an Outbound Operations Manager to oversee operations, ensuring high quality and productivity. The role involves leading a large team, optimizing processes, and maintaining safety standards. Candidates should have a Bachelor's degree and strong skills in data-driven decision making, alongside experience in performance management. This position offers a dynamic work environment with flexible scheduling.

Qualificações

• Experience leading teams in an operational environment.
• Ability to analyze performance against objectives.
• Experience implementing quality and productivity improvements.

Responsabilidades

• Manage outbound operations, ensuring compliance with safety standards.
• Lead and develop a large team of area managers and associates.
• Drive operational excellence through KPI management.

Conhecimentos

Data-driven decision making skills

Advanced English Skills

Employee and performance management experience

Performance metrics

Process improvement or lean techniques experience

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Overview

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Outbound Operations Manager, you’ll make sure your area is running as smoothly as it should so that we can meet its goals. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyze and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyze performance against relevant business objectives, and put in place actions to improve our operational excellence

A day in the life

• Manage Outbound operations, including picking, sort, packing and dock processes
• Lead and develop a large team of area managers, operations leads and associates (100+ employees) across multiple shifts
• Drive operational excellence through KPI management and continuous improvement initiatives
• Ensure adherence to safety standards and quality control measures
• Optimize resource allocation and labor planning
• Meet productivity targets while maintaining quality and safety standards
• Collaborate with cross-functional teams to improve processes and resolve issues
• Bachelor\'s degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Advanced English Skills
• Data-driven decision making skills
• Employee and performance management experience
• Performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.