Operations Manager, Ops Manager II

Amazon; Cabo de Santo Agostinho; Presencial; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce company is seeking an Operations Manager for their new Fulfillment Center in Recife. This critical role entails supervising a team of Area and Team Managers, ensuring the safety, quality, and performance of the operations during specific shifts. Candidates must possess a bachelor's degree and have experience in performance management and process improvements. Flexibility regarding work hours is required, including nights and weekends. This position offers a dynamic work environment with ample opportunities for team development and career advancement.

Qualificações

• Bachelor's degree or equivalent.
• Ability to work a flexible schedule including nights and weekends.
• Experience in employee and performance management.
• Proven communication skills in English, both written and verbal.
• Experience with performance metrics and Lean techniques.

Responsabilidades

• Lead and supervise a team of Area Managers and associates.
• Accountable for safety, quality, performance and customer experience.
• Drive process improvements to meet operational goals.
• Mentor, train, and develop teammates for career progression.
• Strategic planning and forecasting.

Conhecimentos

Leadership

Communication

Process Improvement

Team Development

Performance Management

Formação académica

Bachelor's degree in business, engineering, operations, supply chain or transportation logistics

Descrição da oferta de emprego

This position will be based in Recife region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Recife. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Key Job Responsibilities

• Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline‑driven environment.

Qualifications

• Bachelor’s degree or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Bachelor’s degree in business, engineering, operations, supply chain, transportation logistics.
• Experience in English-language communication skills, both written and verbal.
• Employee and performance management experience.
• Experience with performance metrics and process improvement and Lean techniques.

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