Operations Manager

Amazon; Salvador; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de logística está em busca de um Gerente de Operações para atuar no novo Centro de Distribuição em Recife. O profissional será responsável por liderar uma equipe e garantir a performance e segurança das operações em um ambiente dinâmico. É necessário ter fluência em português e inglês, experiência em gerenciamento de equipes e conhecimento em melhoria de processos. O cargo exige flexibilidade para trabalhar em turnos noturnos e fins de semana.

Qualificações

• Experiência em gestão de equipes.
• Experiência em operações ou logística.
• Disponibilidade para trabalhar em horários flexíveis, incluindo finais de semana e feriados.

Responsabilidades

• Liderar e supervisionar uma equipe de gerentes de área e funcionários operacionais.
• Responsável pela segurança, qualidade e performance da equipe.
• Gerenciar planos de pessoal e iniciativas de melhoria de processos.

Conhecimentos

Gerenciamento de equipes

Melhoria de processos

Fluência em português

Fluência em inglês avançado

Formação académica

Graduação em Engenharia, Administração, Economia ou áreas correlatas

MBA ou Pós-graduação

Ferramentas

SQL

Excel Avançado

Descrição da oferta de emprego

This position will be based in Recife region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Recife. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Key responsibilities

• Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
• Manage a team of approximately many employees within a very fast-paced/time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
• Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
• Set / clarify requirements and expectations for Area Managers and Team Leaders.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Implement change and/or develop new processes as required.
• Participate from time to time in cross-functional Process and Business Improvement projects.
• Candidates must be flexible to work weekends and/or overnight shifts regularly.
• Mobility/Relocation for one of the regions: Northeast of Brazil.
• Bachelor’s degree in Engineering, Administration, Economy, Data Processing, Computer Engineering, Mathematics or any correlated degrees;
• Experience managing teams;
• Employee and performance management experience;
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
• Fluent Portuguese and Advanced English;
• Operations or Logistics experience;
• MBA or Post Graduate Degree
• Six Sigma, Lean Manufacturing and process improvement
• SQL and Advanced Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.