Mgr, Technical Services

Vantive; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading medical device company in São Paulo seeks an experienced individual for a leadership role in Technical Service operations. You will be responsible for setting strategic direction, managing resources effectively, and ensuring customer satisfaction. Ideal candidates will have a strong background in medical devices or clinical research and proven experience in KPI management and budgeting. Join a team committed to innovation and the improvement of patient lives worldwide.

Qualificações

• Proven experience in budgeting, KPI management, distributor service levels, and continuous improvement initiatives.
• Strong understanding of local legislation and regulatory requirements.
• Seasoned leadership experience with the ability to manage difficult conversations and drive team performance.

Responsabilidades

• Provide strategic direction for Technical Service operations aligned with business needs.
• Manage resources within budget constraints and oversee the Technical Service Annual Operating Plan.
• Lead and develop a national TS team, fostering talent and building a leadership pipeline.
• Build strong relationships with regional leaders to align service delivery with market strategies.

Conhecimentos

Budgeting

KPI management

Distributor service levels

Continuous improvement

Excellent communication

Formação académica

Background in Medical Devices, Clinical Research, Hospitals, or Pharmaceuticals

Descrição da oferta de emprego

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.

For 70 years, our team has driven meaningful innovations in kidney care.

As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies.

Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre.

Each of us is driven to help improve patients' lives worldwide.

Join us in advancing our mission to extend lives and expand possibilities.

Key Responsibilities / Duties

• Provide strategic direction and set priorities for Vantive Technical Service operations in alignment with business needs.
• Manage resources effectively within budget constraints and oversee the Technical Service Annual Operating Plan (AOP).
• Support service and spare parts sales through a value‑added, technically driven strategy.
• Lead and develop a national and regional TS team, fostering talent and building a leadership pipeline.
• Build strong relationships with country and regional leaders (GMs, directors, business units) to align technical service delivery with market strategies.
• Ensure customer satisfaction by balancing operational efficiency, quality, and cost.
• Drive and monitor KPIs across operations, spare parts, quality, compliance, and customer satisfaction.
• Maintain regular customer engagement to optimize service and identify new business opportunities.
• Resolve equipment‑related issues through cross‑functional collaboration to maintain product quality and client satisfaction.
• Continuously challenge the status quo to position the TS team as best‑in‑class within the local medical device industry.

Qualifications

• Proven experience in budgeting, KPI management, distributor service levels, and continuous improvement initiatives
• Strong understanding of local legislation and regulatory requirements
• Seasoned leadership experience with the ability to manage difficult conversations and drive team performance
• Excellent communication skills in a matrixed, cross‑functional environment
• Background in Medical Devices, Clinical Research, Hospitals, or Pharmaceuticals

Preferred Qualifications

• Technical background in Medical Devices
• Spanish language proficiency
• Experience with Hemodialysis machines

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and / or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.