Medical Document Retrieval Specialist (Brazil | Remote)

OperationsArmy; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A reputable healthcare service provider is seeking a Medical Document Retrieval Specialist for a remote role in Brazil. The position involves conducting provider research, managing health records requests, and ensuring quality control during the retrieval process. Ideal candidates will have experience in healthcare record requests, exceptional attention to detail, and proficiency in Adobe Acrobat. Strong communication skills are essential for liaising with law firms and ensuring all documentation is accurate. This is a full-time role with a schedule of Monday to Friday, 9 AM to 5 PM EST.

Qualificações

• Prior experience in requesting health records from providers is essential.
• Extreme accuracy to avoid retrieval delays is mandatory.
• Proficiency in using Adobe Acrobat and similar tools is required.

Responsabilidades

• Conduct provider research and identify related healthcare providers.
• Create and ensure the quality of incoming Release of Information forms.
• Assign requests to team members and resolve conflicting information.

Conhecimentos

Attention to Detail

Proficiency in Adobe Acrobat

Verbal Communication

Written Communication

Problem-solving Mindset

Descrição da oferta de emprego

Job Openings Medical Document Retrieval Specialist (Brazil | Remote)

About the job Medical Document Retrieval Specialist (Brazil | Remote)

Medical Document Retrieval Specialist (Remote)

Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST

The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream processing. The quality of intake directly impacts the speed and accuracy of records retrieval for our law firm clients.

Key Responsibilities

1. Provider Research & Identification

• Determine all relevant healthcare providers associated with a clients treatment, beyond the main facility listed by the law firm.
• Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
• Input all identified providers into the admin application.

2. Request Creation & Quality Control

• Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
• Create accurate base forms before assembling final submission packets.
• Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.

3. Request Assignment

• Assign requests to appropriate records team members based on workload and utilization metrics.
• Identify and elevate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).
• Resolve missing or conflicting information by liaising directly with the law firms case manager.

Requirements

• Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
• Attention to Detail: Extreme accuracy is essential errors can cause months-long delays in retrieval.
• Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
• Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.