Key Account Manager

Pentasia; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A well-known Brazilian gambling operator is seeking a VIP Account Manager to enhance the VIP customer segment. Responsibilities include onboarding new VIP clients, managing relationships to ensure satisfaction, and executing retention strategies. Ideal candidates will have experience in account management or customer service within the gaming industry. This position offers the chance to grow in VIP management and learn from experienced professionals.

Qualificações

• Experience in account management, sales, or customer service, preferably in betting or online gaming.
• Existing player base is incredibly valuable.
• Comfortable working with data and reports for customer insights.

Responsabilidades

• Identify and onboard new VIP clients.
• Manage VIP client relationships, ensuring satisfaction.
• Execute engagement strategies to improve player loyalty.
• Monitor key performance metrics like betting volume and retention rates.
• Prepare reports on VIP performance.

Conhecimentos

Account management

Customer service

Interpersonal skills

Communication skills

Data analysis

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

Job Title

VIP Account Manager

Location

Brazil – Remote

Client Overview

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment and support the current VIP team in place.

Note

• PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.
• Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.