Junior Operations Analyst

Nestig, Inc.; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A direct-to-consumer children's brand is seeking a Logistics Coordinator in São Paulo to manage shipments and improve delivery processes. This role requires a passion for operations and the ability to analyze logistics performance. Key responsibilities include monitoring shipments, communicating with carriers, and coordinating the resolution of delivery issues. Candidates must have at least one year of analytical experience and strong problem-solving skills. The role offers comprehensive benefits and a flexible work environment.

Serviços

Comprehensive medical benefits

Flexible Work From Wherever policy

Monthly wellness stipend

Annual education stipend

Nestig discount for family and loved ones

Paid parental leave

Qualificações

• 1+ year experience in a similar analytical role.
• Proficient English communication skills both verbal and written.
• Comfort with changing priorities and fast-paced environments.

Responsabilidades

• Monitor and manage all shipments in transit and pending pickup.
• Communicate with partner carriers to resolve delivery issues.
• Investigate and coordinate lost, delayed, or damaged shipments.

Conhecimentos

Analytical skills

Problem solving

English communication (B2+)

Intermediate Excel skills

Descrição da oferta de emprego

Company Overview

Nestig is a direct‑to‑consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for our little ones.

Department Overview

As part of Nestig's Operations team, you will provide efficient and complete resolutions for Nestig customers in a practical and detailed manner. You will report to the Head of Operations from the São Paulo office and will work closely with all our Operations team, Customer Experience, and Product Development teams to ensure customer orders and issues are fulfilled. You will be a driving force in creating exceptional purchase experiences for our customers (we're talking cribs, kid beds, rugs, wallpaper, and beyond!) through strong analytical and proactive skills and building problem‑solving processes that scale.

What You'll Do

• Monitor and manage all shipments in transit and pending pickup, ensuring they move efficiently through each stage of the logistics flow to ensure on‑time deliveries
• Communicate daily with our partner carriers (FedEx, UPS, and others) to resolve delivery issues, delays, and exceptions in a proactive and professional manner
• Support customs clearance and export documentation processes, ensuring accuracy and compliance with customs requirements
• Investigate and coordinate the resolution of lost, delayed, or damaged shipments, including initiating reimbursement or claim processes with carriers
• Track and analyze key logistics KPIs related to the Tracking area — including delivery performance, transit time, losses, and damages — to identify patterns, measure carrier performance, and highlight opportunities for operational improvement
• Collaborate with the scheduling team and Customer Experience teams to ensure alignment between order processing and delivery follow‑up
• Engage in projects and initiatives to help increase the efficiency of the Operation and improve the Customer Experience
• Use your knowledge, skills, and creativity to improve processes and create new opportunities for growth

What You'll Need

• 1+ year experience in a similar, analytical role, ideally within an early‑stage, growth‑oriented company
• Must be able to work onsite in our São Paulo office three (3) days a week (Monday, Wednesday, Thursday), as well as additionally as needed
• Proficient English communication skills (B2+), both verbal and written
• Intermediate Excel skills
• A passion for all things Operations — you like helping people and problem solving
• Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast‑paced environment
• Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
• A willingness to roll up your sleeves and wear multiple hats
• Self‑starter with a can‑do, team‑oriented attitude and ability to stay calm under pressure
• Legal authorization to work in Brazil

Total Rewards

Dive into our Total Rewards deck to learn more about Nestig's benefits and perks. Comprehensive medical benefits for you and your loved ones. Twenty‑one (21) business days per calendar year, prorated from your start date. Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, prorated from your start date. Monthly wellness, IT, and commuter stipend. WFW stipend to create a comfortable working environment at home. Annual education stipend. Nestig discount for you, your family and loved ones. Paid parental leave of sixteen (16) weeks after six (6) months of employment for birthing and non‑birthing parents.

What Will This Interview Process Look Like?

We believe that interviews should be a two‑way street — an opportunity for us to get to know you, and for you to learn about life at Nestig.

To help you feel prepared and confident, we've outlined each step of this recruitment process here.

Equal Opportunity

Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.