It Technician Specialist - Brazil (F / M)

Veesion; Belo Horizonte; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A growing tech startup is seeking a Technician to manage and maintain product systems while providing remote support to clients. This role demands strong Portuguese fluency and advanced English skills, along with a genuine interest in IT. Responsibilities include server configuration, problem resolution, and performance monitoring. Candidates must be based in Sao Paulo and have network-related experience. Join a dynamic team that values problem solvers and offers growth opportunities in a collaborative environment.

Serviços

Opportunity to grow within a fast-growing multinational

Collaborative work environment

Contractor hiring model

Qualificações

• Must be based in Sao Paulo, Brazil.
• Experience in IP network configuration is a plus.
• Previous experience in a startup environment is preferred.

Responsabilidades

• Configure servers before client delivery.
• Assist clients in server installation remotely.
• Analyze and resolve server-related issues.
• Manage client requests via ticketing tools.
• Monitor server performance and optimize operations.
• Customize configurations for each client.

Conhecimentos

Native in Portuguese

Fluent in English

Problem solving

Interest in IT

Autonomy and prioritization

Network experience

Ferramentas

Grafana

Descrição da oferta de emprego

Overview

Context Veesion is experiencing rapid growth following its successful Series B funding round.

This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Your Mission As a Technician at Veesion, you will play a key role in managing and maintaining our product.

Your passion for network technologies and your technical expertise will be put to use within the Technical Support team as well as with our clients.

You'll have the opportunity to develop your skills and face exciting challenges while contributing to a safer future for retail.

Responsibilities

• Server Configuration: You will be responsible for configuring our servers before sending them to our clients.

  Using our OS system, you will execute the necessary commands and record the details in our inventory.

• Installation and Technical Support: You will remotely assist clients in installing servers, guiding them through the process.

  You will also conduct in‑depth analyses of camera systems and network architectures, configuring the system based on their needs and ensuring compatibility with the RTSP protocol.

• Problem Analysis and Resolution: You will be responsible for analyzing server‑related issues and deploying appropriate solutions to ensure smooth system operation.

  You will also carry out preventive maintenance to optimize performance.

• Ticket Management and Follow‑Up: You will use our ticketing tools to ensure proper tracking of client requests.

• Data Analysis and Reporting: You will regularly monitor server performance using graphical software (Grafana) and ensure optimal operation.

• Customized Configuration for Each Client: You will configure our system based on each client’s specific needs, ensuring a solution tailored to their requirements.

Required Skills

• Native in Portuguese and Fluent / Advanced in English
• Eager to join a young, dynamic, and ambitious tech startup
• True problem solver who can quickly find solutions
• Genuine interest in IT and strong technical knowledge
• Can work autonomously and manage priorities and deadlines effectively
• Experience working with networks

Nice to have

• You have already had a similar experience in a startup ecosystem.
• You have experience in IP network configuration.

Benefits

• The candidate must be based in Sao Paulo, Brazil
• Contractor Hiring Model (PJ)
• Opportunity to grow within a fast‑growing multinational company
• Collaborative and dynamic work environment

A fast and transparent recruitment process

1. A first interview with our talent acquisition specialist.
2. A second interview with our technical expert.
3. An interview with our operations manager.