It Analyst I

buscojobs Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia em São Paulo está em busca de um Analista de Suporte de TI (nível intermediário) para garantir a continuidade dos serviços de TI. O candidato ideal deve ter experiência em suportar sistemas operacionais como Windows e macOS, além de conhecimento em gerenciamento de ferramentas SaaS. Este papel é fundamental para a experiência dos colaboradores, desde a integração até as operações diárias. Oferecemos um ambiente colaborativo e diversos benefícios.

Serviços

Assistência médica

Assistência odontológica

R$ 1.200,00/mês em cartão Caju

Seguro de vida

Assistência para cuidados infantis

Wellhub (Gympass)

Curso de inglês com parceria

Qualificações

• Experiência em suporte técnico e gerenciamento de ferramentas SaaS.
• Forte capacidade de diagnóstico e resolução de problemas.
• Conhecimento em processos de gerenciamento de ativos de TI.

Responsabilidades

• Resolver incidentes e solicitações escaladas.
• Gerenciar o ciclo de vida de usuários e acessos.
• Administrar aplicações e serviços SaaS.

Conhecimentos

Suporte a Windows

Suporte a macOS

Gerenciamento de Acesso

Solução de Problemas

Conhecimento em SaaS

Formação académica

Diploma em Tecnologia da Informação ou áreas relacionadas

Ferramentas

Google Workspace

PowerShell

Python

Descrição da oferta de emprego

Overview

Join to apply for the IT Support Analyst role at Digibee.

We are looking for a proactive and results-oriented IT Support Analyst (Mid-Level) who will be crucial for the continuity of our IT services. Your role will span from daily support and the management of IT assets (equipment and SaaS tools) to identifying recurring incidents and proposing solutions that optimize our processes. You will ensure a seamless experience for all employees, from onboarding to daily operations, and will serve as a vital link between first-level support and more complex escalations.

On a typical day, you will

• Resolve escalated incidents and requests: Act as a focal point for second-level IT support, troubleshooting complex hardware, software, network, and system issues, ensuring operational continuity.
• Manage user access and employee lifecycle: Administer credentials, permissions, and system access, as well as coordinate onboarding and offboarding processes using SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
• Administer SaaS applications and services: Configure, maintain, and support cloud-based SaaS tools, ensuring proper functioning and integration.
• Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users.
• Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving skills, identify root causes, and implement effective solutions for complex incidents.
• Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes.

What you'll need to bring

• Academic Background: Completed technical coursework or bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
• Operating Systems: Proficiency in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
• SaaS and Access Management: Experience in supporting and administering cloud-based SaaS tools, focusing on user accounts, permissions, and access policies.
• Asset Management: Knowledge of IT inventory processes and equipment procurement and distribution.
• Audiovisual Support: Familiarity with audio and video systems in corporate environments, including setup and troubleshooting.
• Problem-Solving: Ability to diagnose and resolve complex IT issues, with focus on root causes and effective solutions.

Nice to have

• Automation and Scripting: Experience with task automation and/or scripting (e.g., PowerShell, Python) for process optimization.
• Essential Tools: Experience with Google Workspace, Identity Providers (IdP), and Mobile Device Management (MDM) solutions.
• Language: Advanced English (speaking and writing) for technical and corporate communication.

Location

Brazil

Our perks and benefits

• Health care
• Dental care
• R$ 1.200,00/month on Caju card (food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Wellhub (Gympass)
• English course: partnership for group classes for R$100 monthly
• Global Equity Program

Our culture

We believe in a highly collaborative work environment to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas. We want to create something great together. At Digibee, we know it\'s our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture. We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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