It Analyst - Helpdesk

Kokku Games; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading game development company in Recife is seeking an IT Analyst - Helpdesk. You will provide essential user support, manage technical inquiries, and maintain optimal performance of computing systems. The ideal candidate will have a Bachelor's degree in IT, experience in IT support, and proficiency in monitoring tools. This role offers a competitive financial package and the chance to work with renowned studios in an inclusive culture.

Serviços

Competitive financial reward

Health Insurance

Relocation bonus

Meal ticket

Transport benefits

Qualificações

• Minimum of 3 years of experience in IT support activities.
• Strong logical reasoning skills with a problem-solving orientation.
• Intermediate level of English proficiency.

Responsabilidades

• Provide support to users for technical queries.
• Monitor the internal computing environment for performance.
• Install and configure tools and servers in cloud environments.
• Track support tickets to ensure timely resolution.

Conhecimentos

Logical reasoning skills

Knowledge of monitoring systems

Familiarity with cloud concepts

Understanding of computer networks

Knowledge of IT infrastructure components

Understanding Active Directory management

Basic knowledge of API integration

Basic programming skills

Intermediate English proficiency

Formação académica

Bachelor's degree in a relevant field of IT

Ferramentas

Zabbix

Grafana

Graylog

WSUS

Descrição da oferta de emprego

The IT Analyst - Helpdesk provides user support, addresses support tickets through a ticketing system, and assists the Level 1 support team.

Being a part of Kokku means being able to work with comittment to excelence.

As a result, we put our talents and efforts on making games better.

In addition, only at Kokku you will have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers and Treyarch, to name a few.

At Kokku we have a team of experts, working on every stage of game production.

We strongly believe in pushing boundaries and creating remarkable experiences.

As an IT Analyst - Helpdesk, you will

• Provide support to users, addressing technical, operational, and administrative inquiries.
• Clarify technical doubts and provide guidance to ensure smooth operations.
• Maintain good internal and external communication, ensuring excellent customer service.
• Monitor the internal computing environment to ensure optimal performance.
• Perform preventive and corrective maintenance activities as needed.
• Install and configure tools and servers in both on-premises and cloud environments.
• Stay up-to-date with system updates, analyze logs, and use monitoring systems like Zabbix, Grafana, Graylog, and WSUS.
• Monitor and track support tickets, ensuring timely resolution and adherence to service level agreements.
• Maintain accurate records of technical events, including technical support tickets and service requests.

Requirements :

• Strong logical reasoning skills with a problem-solving orientation.
• Knowledge of monitoring systems, operating system updates, and log analysis (e.g., Zabbix, Grafana, Graylog, WSUS).
• Familiarity with cloud concepts.
• General understanding of computer networks, including remote access, VPN, and firewall.
• Knowledge of IT infrastructure components.
• Understanding of Active Directory management.
• Basic knowledge of API integration.
• Basic programming skills.
• Bachelor's degree in a relevant field of IT.
• Intermediate level of English proficiency.
• Minimum of 3 years of experience in IT support activities.

Benefits

• Competitive financial reward;
• Health Insurance;
• A transparent and inclusion-oriented culture;
• Relocation bonus,
• Meal ticket;
• Transport benefits and more;
• A chance to work in a booming industry, within an international team;
• A lot of challenges and ambitious tasks;
• An opportunity to grow in a stimulating industry.