Head of Customer Experience

VoxFi; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading financial platform in Brazil is looking for a Head of Customer Experience to drive customer satisfaction and engagement through innovative strategies. This remote role requires strong analytical and leadership skills, with a passion for digital automation. Candidates should possess a relevant degree and experience in process improvements. You will lead a team formed by digital AI agents, focusing on seamless service delivery and customer insights analysis.

Qualificações

• Strong analytical skills to interpret customer insights and feedback.
• Experience in business process analysis and improvement.
• Familiarity with AI agents and automation process.

Responsabilidades

• Lead the customer experience strategy to enhance customer satisfaction.
• Analyze customer feedback to improve services.
• Develop initiatives for overall customer engagement.

Conhecimentos

Strong Analytical Skills

Good communication and leadership skills

Experience with process automation

Familiarity with AI agents and prompt engineering

Formação académica

Bachelor's degree in engineering, economics, business administration or design

Descrição da oferta de emprego

Company Description VoxFi is a Financial platform focused in event contracts, widely know as "prediction markets". It will unlock a multibillion-dollar forecasting economy in Brazil and build the category leader for an entire continent.

Role Description

This is a contract and remote role for the Head of Customer Experience. The role involves leading the customer experience strategy to deliver customer satisfaction and analyzing customer feedback to improve services.

You will lead a customer experience initiative within a digital or tech-savvy environment. Consider your team will be mainly formed by digital AI agents, not humans. You must have a passion for digital and process automation. You will also develop initiatives to enhance overall customer engagement and collaborate with cross-functional teams to ensure seamless customer service delivery.

Qualifications

• Strong Analytical Skills to interpret customer insights, trends, and feedback to incorporate strategic improvements
• Experience with analysis and improvement of business process
• Some level of experience or familiarity with AI agents and prompt engineering
• Good communication and leadership skills, with the ability to motivate and lead a small and qualified team remotely
• Bachelor's degree in any engineering major, economics, business administration or design
• Dropouts are welcome, if it was a Top Tier Univesity
• Experience with process automation is a plus
• Experience in developing and implementing customer engagement strategies is a plus