Global Delivery Lead

Concentrix - CA; Teletrabalho; BRL 655.000 - 914.000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a Global Delivery Lead to oversee delivery of a key program for a Technology client. This strategic leadership position requires experience in managing complex global services, ensuring operational excellence, and maximizing client satisfaction. The ideal candidate must have a Bachelor's degree, with 10+ years in delivery management, and expertise in Microsoft technologies including Azure. This role offers a competitive salary and benefits.

Serviços

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Qualificações

• 10+ years in global delivery management.
• Proven track record in leading large, diverse teams.
• Fluent in English.

Responsabilidades

• Lead and inspire a global team of delivery managers.
• Drive efficient global delivery operations.
• Act as primary interface with key global stakeholders.
• Monitor global delivery performance through KPIs.
• Proactively identify and resolve delivery issues.
• Implement continuous improvement initiatives.

Conhecimentos

Leadership

Strategic Planning

Communication

Interpersonal Skills

Client Relationship Management

Formação académica

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Ferramentas

Microsoft Azure

Microsoft Technology Stack

Descrição da oferta de emprego

Job Title: Global Delivery Lead

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as World\'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Overview

The Global Delivery Lead is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. We are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products and Azure.

Key Responsibilities

• Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction.
• Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs).
• Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions.
• Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets.
• Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives.
• Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability.
• Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals.

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, IT, or related field; Master’s degree preferred.
• Experience: 10+ years in global delivery management, with a proven track record in leading large, diverse teams and managing complex projects in an IT or service delivery environment.
• Skills: Strong leadership, strategic planning, and decision-making skills; excellent communication and interpersonal abilities with a knack for managing client relationships at the executive level.
• Technical Acumen: Understanding of technical delivery and ability to work with technical teams to align delivery with business operations. Candidate needs experience in Azure, Microsoft Technology Stack and Microsoft Products.
• Language Proficiency: Fluent in English mandatory; proficiency in multiple languages would be an advantage for global operations.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $122,001-$170,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 02/02/2026

#LI-Remote

#WFH

Location: USA, NE, Work-at-Home

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish.

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.