German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A dynamic e-mobility company is seeking a German-speaking Freelance Customer Support Specialist to provide remote assistance to customers. The ideal candidate should have customer support experience, fluent German, and strong B2 English skills. Responsibilities include addressing inquiries, assisting in e-bike selection, and managing after-sales. This position offers flexible hours, a competitive freelance rate of €13.5–15.5 per hour, and the autonomy to work from anywhere. Supportive team and training are provided.

Qualificações

• Ability to invoice as a registered freelancer or company.
• Previous experience in customer support or client-facing roles.
• Comfortable working remotely and managing your own schedule.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone calls.
• Assist customers in selecting the right e-bike.
• Provide product details and personalized recommendations.
• Give updates on deliveries and handle after-sales issues.
• Escalate complex cases in coordination with internal departments.
• Suggest improvements to processes and tools.
• Maintain high-quality communication.

Conhecimentos

Customer support experience

Fluent German

Strong B2 English

Proactive problem solving

Communication skills

Descrição da oferta de emprego

Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e-bike to ensuring a smooth after-sales experience.

Your Role

• Respond to customer inquiries via email, chat, and occasional phone calls.
• Assist customers in selecting the right e-bike based on needs, preferences, and budget.
• Provide accurate product details and personalised recommendations.
• Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
• Escalate and resolve complex cases in coordination with internal departments.
• Suggest improvements to processes, FAQs, and customer success tools.
• Maintain high-quality communication and efficient handling of all requests.

Your Qualifications

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Native or fluent German + strong B2 English.
• Previous customer support or client-facing experience.
• Independent, well‑organised, and proactive problem solver.
• Comfortable working remotely and managing your own schedule.
• Positive, customer‑focused mindset with strong communication skills.
• Interest in tech and e‑mobility is an advantage.
• Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

• Fully remote work from anywhere within Europe.
• Flexible working hours with autonomy over your schedule.
• Work with a multicultural, mission-driven, and innovative team.
• Training and ongoing product support provided.
• Competitive freelance compensation: 13.5–15.5 € per hour , with the first 2 weeks at 50% for onboarding.
• Start date: 5th January or 2nd February.
• Shift details and final working hours: TBD .
• Competitive base rate
• Remote work across the World.
• Supportive multicultural team
• Dynamic and sustainable industry

Recruitment process:

• Phone interview with Workster recruiter
• Online language test (German + English if needed)
• HR interview
• Final interview with the Hiring Manager

Apply now!