Field Support Engineer

Intellicene; Aracaju; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil seeks a technical support professional who will be hands-on with their software and hardware while advising customers. The ideal candidate should be fluent in Portuguese, Spanish, and English, possess a degree in Engineering or Computer Science, and have experience in physical security. Responsibilities include maintaining enterprise systems, supporting client solutions, and managing customer relations through training and onboarding. Frequent travel is required for deploying solutions and training clients.

Qualificações

• Experience in physical security / video surveillance environments.
• Strong background supporting enterprise software in LAN / WAN environments.
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast).
• Willingness to travel frequently and handle shifting priorities.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management, situational awareness, and dispatch solutions.
• Own technical issues end‑to‑end and coordinate with internal teams.
• Travel to customer sites for project deployment and training.
• Manage the customer lifecycle from onboarding to long‑term success.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer‑facing mindset

Clear communication skills

Presentation skills

Formação académica

Degree in Engineering, Computer Science or IT

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Windows Server

MS SQL Server

Descrição da oferta de emprego

Location : Brazil | Supporting CALA Company : Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end‑to‑end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.