Job Purpose
Depending on their level of knowledge & experience, the Field Specialist applies standard techniques, procedures, and criteria to perform tasks or jobs for a variety of products and services. Entry and intermediate level roles receive direct supervision in support of their duties and assignments. Senior and fully-qualified level roles provide direction to junior specialists and use extensive knowledge to troubleshoot and resolve complex technical issues, recommending adjustments to development and designs to improve product quality and procedures. Intermediate and senior positions act as the key interface with clients at well sites, carrying the duties and responsibilities for completing service assignments and managing other Weatherford personnel at the site. Senior roles support advanced technology and research, driving greater impact on function and organizational performance.
Roles & Responsibilities
Safety, Security & Compliance
- Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with the Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices.
- Places Quality, Health & Safety, Security and protection of the environment as core values while never intentionally placing employees, processes, customers or communities at risk.
- Seeks continual improvement in Health, Safety, Security & protection of the environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations.
- Supervisors & Managers demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.
Quality
- Responsible for being familiar with the Company’s Quality policies and take an active role in compliance and improvement of Weatherford’s Management System.
- Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.
Operations
- Participates in all daily operations & safety meetings, toolbox, Job Hazard Analysis (JHA), and reports any issues promptly using the appropriate tools.
- Maintains equipment, facilities and work area in presentable and safe working conditions.
- Monitors and analyzes data to recommend services and solutions.
- Demonstrates knowledge & skills to perform work processes according to role level experience & competence.
- Performs job planning, preparation of tools & equipment, mobilization, job execution and submits all job-related data, including job reports, WPTS data entry, observation cards while on-site, service tickets or logs with the required signatory, and any other documents required to invoice the client within an acceptable time.
- Available on 24‑hour call basis to respond to customer needs.
- Tests, operates & maintains tools & equipment as per work instructions, according to policies & procedures in safe and presentable working conditions against training & competence.
- Develops and maintains a positive relationship with clients to ensure repeat business.
- Fully responsible for delivering superior Service Quality to the client.
- Effectively manages inventory and supplies required at the well site.
- Follows up failures with the R&M team and ensures failure reports are closed with clients.
- Contributes, participates or leads equipment failure investigations that support Root Cause Analysis reports.
- Where the level requires, oversees, leads and mentors Field Operation crew members.
- Senior level roles may act as technical advisors to management and interpret data for client representatives to optimize services.
- Intermediate and senior level roles perform engineering checks while on client location, including hand calculations, updates of software computations, or new computations based on the latest data.
- Senior level Field Specialist manages the installation of complex equipment and/or services in the field.
- Performs other duties and activities safely as assigned by the supervisor within physical constraints of the job.
Communication
- Maintains effective communications with all key stakeholders both internal and where appropriate external.
- Supervisors & Managers clearly communicate expectations, roles and responsibilities to their reports.
Financial
- All employees have accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses.
- Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.
People & Development
- Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance knowledge, skills and experience.
- Employees should engage on a regular basis with their line manager to discuss personal performance, objectives and opportunities to enhance skills and experience to support career potential.
- Supervisors are expected to actively engage employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities.
- Supervisors should collaborate with Human Resources & Training Development to drive strategies for recruitment & retention of key personnel & to foster an environment that supports attraction & retention of high performing talent.
Vision & Leadership
- Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times.
Experience & Education
- 6+ years of experience in the Oil & Gas industry.
- High School Diploma.
Preferred
- Technical Certificate from accredited Technical/Vocational School.
Knowledge, Skills & Abilities
- Fundamentals of Mechanics, Electricity, Electronics, Pneumatics and/or Hydraulics.
- Mathematics.
- Basic Physics and Chemistry.
- Computer fundamentals.
- Critical thinking, active learning & listening, complex problem solving.
- Good reading and writing skills, strong judgment, and decision-making to be in line with policies & procedures.
- Time management.
- Quality Control Analysis to ensure the product meets required standards.
- Service Orientation.
- Physically capable to undertake the tasks required to perform the role.
- Information & task ordering & ability to identify when a problem may occur and, where possible, to understand the solution.
- Ability to react effectively and efficiently in operating tools and machinery.
- Ability to imagine how tools and products will look when preparing for assembly, repair, or modifications.
- Mathematical Reasoning.
Travel Requirement
This role may require domestic and potentially international travel of up to 50‑75%.
Job Description Scope
This job description’s purpose is to offer some details on the scope and depth of the role and its interaction with other roles within the organization, through a focus on key criteria. It cannot capture the entire scope of the role. The document is generic in nature and offers consistency in role content from the early career level to more senior levels. The Company reserves the right to amend the content of the job description to better reflect the changing scope of the role with or without notice.