Eos Linux Server Manager (Inglês Avançado)

Tech Mahindra - Brasil; Vila Velha; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading tech firm is seeking a Linux Server Manager in Vila Velha, Brazil, to provide advanced technical support for Linux and cloud platforms like AWS and Azure. The ideal candidate should have over 8 years of experience, with strong expertise in incident management and cloud operations. You will actively improve system operations and ensure customer satisfaction by resolving critical issues efficiently. Fluent English and a proactive mindset are essential for this role.

Qualificações

• 8+ years of related professional experience.
• Strong communication skills and customer service focus.
• Fluency in English required.

Responsabilidades

• Participate in major incident handling and troubleshoot failures.
• Drive initiatives to standardize and simplify server operations.
• Analyze root causes for service request failures and define corrective actions.

Conhecimentos

Expert Linux Administrator

Cloud platform administration (Azure, AWS, Google Cloud)

Scripting (Shell, Perl, Python, Go)

Network services (DNS, LDAP, HTTP proxies)

Problem Management & Root Cause Analysis

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Ansible

CHEF

Descrição da oferta de emprego

Overview

LINUX SERVER MANAGER FOR ENHANCED OPERATIONS SERVICE

We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, for support in Professional Services. The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients.

We need someone able to solve critical and high-impact issues independently. A customer first mindset is a must.

Responsibilities

• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
• Drive initiatives to standardize and simplify server operations.
• Continuous improvement methodologies: root cause analysis for Service requests failures/outages, performance issues; Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units.
• Process improvement initiatives for daily operational activities; Streamline standard operating procedures by focusing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

Skills and Competencies

• Technically skilled in providing expert support for all Linux OS / Windows and Infra customer issues (Expert Linux Administrator).
• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
• Pacemaker administration knowledge.
• Practical experience with OS operation, upgrades and security patching; Networking experience with the suite of TCP / IP, IP routing, NAT, firewalls; Experience with network services like DNS and LDAP and HTTP proxies; Good understanding of IT security, OS hardening; Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF); Experience with server operations in large environments and in public clouds.
• Experience in Problem Management, Root cause analysis methodologies.

Education and Qualifications

• 8+ years of related professional experience.
• Bachelor's degree or higher (Computer Science, Engineering, Information Technologies Management).
• Good analytical and solution-oriented thinking.
• Very good communication.
• Experience of safeguarding customer relationship and strong customer service focus.
• Fluency in English.

We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed.