Eos Linux Server Manager (Inglês Avançado)

Tech Mahindra - Brasil; Flores da Cunha; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A leading global consulting service in Brazil seeks an experienced Linux Server Manager. The role involves providing Level 3 support for Linux and Unix systems in cloud environments. Ideal candidates will have over 8 years of experience, strong expertise in cloud operations, and excellent problem-solving skills. Responsibilities include incident handling, process improvements, and collaboration with various teams to enhance customer service. The position requires a Bachelor's degree and fluency in English.

Qualificações

• 8+ years of related professional experience.
• Strong analytical and solution-oriented thinking.
• Very good communication and customer service focus.
• Fluency in English.

Responsabilidades

• Participate in Major incident handling for Level 3 support.
• Analyze root-causes and define corrective action plans.
• Drive initiatives to standardize and improve server operations.
• Coordinate work among various teams to streamline processes.

Conhecimentos

Expert Linux Administrator

Cloud platform administration

Script programming (Shell, Perl, Python, Go)

Networking (TCP/IP, NAT, firewalls)

IT security and OS hardening

Problem Management and Root cause analysis

Formação académica

Bachelor’s degree or higher in relevant fields

Ferramentas

Ansible

CHEF

Descrição da oferta de emprego

LINUX SERVER MANAGER FOR ENHANCED OPERATIONS SERVICE

We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, for support in Professional Services.

The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients. We need someone able to solve critical and high-impact issues independently.

A customer first mindset is a must.

• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer. (Level 3 support)
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system
• Drive initiatives to standardize and simplify server operations.
• Continuous improvement methodologies : root cause analysis for Service requests failures / outages, performance issues
• Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units.
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focusing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES

• Technically skilled in providing expert support for all Linux OS / Windows and Infra customer issues (Expert Linux Administrator).
• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
• Pacemaker administration knowledge.
• Practical experience with OS operation, upgrades and security patching
• Networking experience with the suite of TCP / IP, IP routing, NAT, firewalls
• Experience with network services like DNS and LDAP and HTTP proxies
• Good understanding of IT security, OS hardening
• Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF)
• Experience with server operations in large environments and in public clouds.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher (Computer Science, Engineering, Information Technologies Management)
• Good analytical and solution-oriented thinking
• Very good communication
• Experience of safeguarding customer relationship and strong customer service focus
• Fluency in English

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