English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global remote assistance company is hiring a Customer Support Agent with C1 English proficiency. This full-time remote position requires responding to customer inquiries, resolving technical issues, and cooperating with development teams. Candidates should have strong problem-resolution skills and the ability to handle sensitive information. The role offers a versatile schedule with competitive compensation, training, and benefits including paid vacation.

Serviços

20 paid days of vacation

10 sick leave days annually

Bonus based on KPI execution

Qualificações

• Experience with prior customer support and managing relationships is a plus.
• Ability to work calmly in stressful situations.
• Ability to focus while working remotely.

Responsabilidades

• Politely respond to customers' inquiries in a timely manner.
• Support with technical questions.
• Cooperate with development and QA teams to resolve customer issues.
• Analyze requests and suggest improvements.
• Maintain a detailed understanding of services.
• Assist customers in finding the best solutions.
• Build customer loyalty and retention.
• Onboard new clients via WhatsApp / Google Meet.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Ability to handle sensitive customer information with confidentiality

Experience with Windows OS

Descrição da oferta de emprego

Overview

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.

Start date : 05.01.2026

Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

Compensation and Benefits

• Experience in the international company working with people around the globe;
• Compensation – $900 for the first 2 months, and $950 after 2 months;
• Bonus - $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;

Responsibilities

• Politely respond to customers' inquiries in a timely manner;
• Support with technical questions;>
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services;
• Assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboard new clients via WhatsApp / Google Meet;

Candidate Profile

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

About the Company

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy-Support!