Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company is seeking a Digital Customer Engagement Manager (dCEM) for a remote role based in Chapecó, Brazil. This position involves managing digital engagement initiatives and requires in-depth knowledge of IT Service Management, SAP Basis, and SAP Applications. Candidates should possess technical troubleshooting skills and proficiency in English, with additional language competencies being a plus. The position is temporary, with an expected duration of 4 to 6 months.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and cloud infrastructure updates.
• Proficiency in English; knowledge of other languages is a plus.

Responsabilidades

• Manage digital Customer Engagement initiatives remotely.
• Support IT service management and SAP functionalities.
• Oversee project timelines and deliverables.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Cloud solutions

Proficiency in English

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.