Desktop Support Analyst

Descartes; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading logistics technology company is seeking a support professional to provide 1st and 2nd level support. Applicants should have a solid background in Microsoft 365 and Active Directory. This role emphasizes the ability to work independently and manage multiple projects effectively in a remote environment. Strong communication skills in English and Portuguese are crucial. We offer competitive compensation and benefits with flexible work hours, fostering a culture of collaboration and innovation.

Serviços

Competitive compensation

Great benefits

Flexible work hours

Work-life balance

Qualificações

• Three or more years of directly related experience in dealing with end users.
• In-depth knowledge of modern computer operating systems, including Windows 11.
• Experience with workstation deployment technologies like Autopilot.

Responsabilidades

• Provide 1st and 2nd level support to end users.
• Order, configure, and deploy laptops and related equipment.
• Effectively manage DTS support ticket queue.
• Maintain and update Active Directory.

Conhecimentos

Excellent PC skills

Microsoft 365 proficiency

English and Portuguese communication skills

Problem-solving skills

Interpersonal skills

Formação académica

College or equivalent hands-on experience

Ferramentas

Active Directory

Azure AD

Intune

Windows 11

Autopilot deployment technologies

Descrição da oferta de emprego

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.

By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We're growing fast and invite you to join our amazing team.

Responsibilities

• Provide 1st and 2nd level support to end users.
• Order, configure, deploy laptops and related equipment
• Effectively address and manage DTS support ticket queue
• Maintain and update Active Directory
• Work with HR to manage new employee onboarding and departure requirements

Experience and Skills Required

• College or equivalent hands on experience, three or more years of directly related experience in dealing with end users.
• Excellent PC and Microsoft 365 skills
• Mac experience beneficial
• Requires in depth knowledge of modern computer operating systems including Windows 11.
• Experience with workstation deployment technologies like Autopilot
• Requires experience with Active Directory, and Azure AD
• Knowledge and experience with Intune
• Superior interpersonal and communication skills (English / Portuguese)

Desired Attributes

• Ability to work and collaborate with colleagues in other offices and in different time zones.
• Process driven and must possess excellent project / task management skills.
• Strong drive to understand and learn on the job.
• Ability to work independently without direct supervision on internal projects, functional testing and analysis of requirements for new and existing services.
• Ability to effectively handle multiple concurrent projects and prioritize based on business and operational needs.
• Excellent and proven communication (verbal and written) and consensus building skills.
• Security awareness.
• Highly motivated and proactive with the ability to learn and adapt quickly to changing priorities and demands.
• Ability to perform under tight timelines in a fast-paced environment with mínimal supervision.
• Must be detail-oriented with above average organization, planning and administrative skills.

Location: This is a remote opportunity open to applicants authorized to work in Brazil.

Join Us

As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology.

We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers.

Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths.

We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

At Descartes, everyone has a voice and the best argument wins, regardless of who makes it.

We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.