Customer Support Agent - English / French Speaker

Influx. Inc; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A growing customer support startup seeks competent Customer Service Agents for voice support in São Paulo. The role involves diagnosing and solving customer problems, effective communication via phone, and coordination with peers. Candidates should be fluent in English and French, organized, and have the ability to work remotely. Flexibility for weekends and a quiet work environment are essential. This full-time contract role offers career growth opportunities while working with clients globally.

Serviços

Flexibility of working from home

Career opportunities

Learning from high-performing colleagues

Qualificações

• Fluent or native level in English and French required.
• Experience as a Voice Support agent is a bonus.
• Ability to work on weekends and flexible hours a must.

Responsabilidades

• Diagnose and solve customer problems.
• Communicate effectively via phone with customers.
• Coordinate with peers and management.

Conhecimentos

Excellent written and verbal English communication skills

Excellent written and verbal French communication skills

Strong problem-solving skills

Strong organizational skills

Ability to thrive in a remote work environment

Descrição da oferta de emprego

Job description

Influx builds full-service customer support teams that can flex and scale monthly.

We enable companies of all sizes to deliver consistent and high-quality service 24 / 7.

Our team is growing, and we are looking for highly competent Customer Service Agents for voice support.

You’ll be tasked with answering customer questions.

You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include :

• Diagnose and solve the customers' problems
• Communicate effectively via phone with our customers
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

Requirements :

• Excellent written and verbal English and French communication skills (Fluent / Native level)
• Strong problem-solving skills
• Team player
• Quiet environment
• free of distractions and background noise
• Experienced as a Voice Support agent is a bonus
• Willing to work on Weekends (Saturday and Sunday)
• Flexible working hour / day
• Attention to details
• Keen attention to detail
• Own a fully-functional laptop
• High-speed, reliable internet connection
• Strong organizational skills
• Ability to thrive in a remote work environment
• In case you are a foreigner living in the country, you must have RNE or Work Permit and a local bank account.

Benefits :

• The flexibility of working from home without having to go to the office
• Work with clients in the USA, EU, and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities!

We're a fast-growing startup with roles and positions to grow into

Come and visit our website to learn more about us!

Job Types

Full-time, Contract