Customer Service Specialist

Virtual Latinos; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A leading virtual assistance provider in Brazil seeks a Customer Service Specialist to offer exceptional support and resolve customer inquiries. The ideal candidate must have experience or relevant education, along with strong communication skills in both English and Portuguese. Responsibilities include managing customer accounts, document interactions, and maintaining product knowledge. This part-time role offers flexible scheduling, with pay rates ranging from $840 to $1,400 monthly.

Qualificações

• Must be at least 21 years old.
• A quiet, private workspace.
• Fluency in English and Portuguese.

Responsabilidades

• Provide exceptional customer support across all communication channels.
• Resolve inquiries and complaints efficiently.
• Manage customer accounts and ensure positive experiences.
• Maintain comprehensive product knowledge.
• Document customer interactions and feedback for service improvement.

Conhecimentos

Excellent written and verbal communication skills in English

Ability to excel in a fast‑paced environment

Strong organizational abilities

Meticulous attention to detail

Collaborative team spirit

Commitment to confidentiality

Formação académica

1 year of related experience or a related degree

Descrição da oferta de emprego

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Job Title

Customer Service Specialist

Pay Rate

Part‑Time Monthly Rates: $840‑$1,400 (20 hours per week)

Full‑Time Monthly Rates: $1,680‑$2,800 (40 hours per week)

Hourly Rate: $10.5‑$17.5 depending on experience. Payments are calculated on the number of hours worked daily. We pay our Virtual Professionals every 2 weeks through third‑party platforms. Once a rate has been offered, it is non‑negotiable.

Work Schedule

The schedule will vary depending on the position and client request. All clients are in the U.S. and work schedules will be in U.S. time zones.

Job Summary

The Customer Service Specialist will provide exceptional customer support, resolve inquiries and complaints, manage customer accounts, and ensure a positive customer experience across all communication channels.

Job Tasks

• Customer Support – Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution – Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
• Account Management – Update and maintain accurate customer records and account information in the system.
• Product Knowledge – Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication – Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback – Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

1 year of related experience or a related degree.

Excellent written and verbal communication skills in English.

Ability to excel in a fast‑paced environment.

Strong organizational abilities.

Meticulous attention to detail.

Collaborative team spirit.

Commitment to confidentiality.

A quiet, private workspace.

Must be at least 21 years old.

Languages

English mandatory.

Portuguese mandatory.

Next Steps

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