Customer Service Representative (Portuguese)

BingX; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a remote customer support representative. Responsibilities include handling customer inquiries, assisting with KYC and account security, and effectively communicating trading rules. The ideal candidate will possess online customer support experience, have proficiency in customer support tools like Zendesk, and be fluent in both Portuguese and English. This is a full-time, long-term position with flexible scheduling, including nights and weekends.

Qualificações

• Experience in online customer support roles.
• Familiar with derivatives trading terminology.
• Ability to effectively communicate in Portuguese and English.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security setup.
• Document customer issues and collaborate with technical teams.
• Stay updated on futures trading rules and communicate relevant information.
• Work weekends and accommodate irregular hours if necessary.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

De-escalation skills

Ability to adapt to communication styles

Fast learner

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.