Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange company is looking for a Customer Service Trading Agent in São Paulo, Brazil. This role involves handling customer requests, providing efficient solutions, and ensuring customer satisfaction in a dynamic environment. A Bachelor's degree and at least one year of related experience are required. Flexibility for remote work is offered, along with a competitive pay and benefits package. This is a self-employed role, providing services fully paid in USDT.

Serviços

Competitive pay and benefits

Flexible remote working arrangements

Allowance for a new MacBook

Qualificações

• Fluent in English both written and verbal.
• At least one year of relevant experience in customer service or crypto exchanges.
• Ability to handle multiple tasks under pressure.

Responsabilidades

• Handle customer requests through online tools in English.
• Provide solutions to customer issues in a timely manner.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and professional support.
• Work in shifts, including weekends as required.

Conhecimentos

Professional English communication

Customer service

Teamwork

Multitasking under pressure

Formação académica

Bachelor's degree or higher

Ferramentas

MacBook with M1 chip

Descrição da oferta de emprego

RESPONSIBILITIES

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods / tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow the shift arrangement based on the team needs. The current shift is UTC 09 : 00-18 : 00.

QUALIFICATIONS

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends. Able to support the working shift between 00 : 00 - 09 : 00 SGT timeslot.

Moreover

• Bilingual language skill is a plus;
• Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus;

Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.

With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.

Be able to support the night shift based on the team's needs.

We can provide

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but need be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note

This is a self-employed role , providing service to the company, paid fully in USDT.

When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.

There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.