Customer Service Manager

PakEnergy; Vendas; Híbrido; BRL 90.000 - 130.000; Tempo integral

Resumo da oferta

A dynamic energy company in São Paulo is searching for a Customer Service Manager to lead efforts in account management, ARR collection, and customer relationship management. The ideal candidate will have a bachelor's degree in Business or Finance and over 5 years of experience in customer service with a strong track record in revenue collection. The role ensures timely payments and address billing issues while maintaining positive customer experiences. Join a growing team that values individual growth and offers a hybrid work environment.

Serviços

Generous PTO

Paid health insurance

401(k) retirement plan

Sales commissions

Qualificações

• 5+ years of experience in customer service, account management, or billing operations.
• Proven track record in revenue collection, preferably in a SaaS or subscription-based business.
• Strong understanding of ARR, invoicing systems, and financial reporting.

Responsabilidades

• Own the customer payment lifecycle, including invoicing, follow-ups, and resolution of outstanding balances.
• Monitor and manage account balances to ensure accurate and timely collection of ARR.
• Serve as the primary point of contact for billing-related inquiries and escalations.
• Develop and implement strategies to reduce delinquency and improve collection rates.

Conhecimentos

Strong communication skills

Conflict resolution

Negotiation skills

Formação académica

Bachelor’s degree in Business, Finance, Accounting, or related field

Ferramentas

CRM systems (e.g., Salesforce)

ERP systems (e.g., NetSuite)

Descrição da oferta de emprego

PakEnergy is a growing fast-paced company with cool products. Expect to learn, to be challenged, and to have fun. We're a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team.

About the Role:

We are seeking a Customer Service Manager with a strong financial acumen and a customer-first mindset to lead efforts in ARR collection, account balance oversight, and customer relationship management. This role is pivotal in ensuring timely payments, resolving billing issues, and maintaining positive customer experiences while supporting revenue goals.

Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, or related field OR an equivalent combination of education and experience.
• 5+ years of experience in customer service, account management, or billing operations.
• Proven track record in revenue collection, preferably in a SaaS or subscription-based business.
• Strong understanding of ARR, invoicing systems, and financial reporting.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience working with CRM and ERP systems (e.g., Salesforce, NetSuite).

Preferred Skills:

• Background in the energy sector or B2B software services.
• Familiarity with subscription billing platforms and customer success tools.
• Ability to analyze data and identify trends in payment behavior and account risk.

Key Responsibilities:

• Own the customer payment lifecycle, including invoicing, follow‑ups, and resolution of outstanding balances.
• Monitor and manage account balances to ensure accurate and timely collection of ARR.
• Collaborate with Finance and Sales teams to align on contract terms, billing schedules, and customer commitments.
• Serve as the primary point of contact for billing‑related inquiries and escalations.
• Develop and implement proactive strategies to reduce delinquency and improve collection rates.
• Maintain detailed records of customer interactions, payment status, and resolution outcomes.
• Provide regular reporting on ARR collection performance, aging accounts, and risk areas.
• Support renewal and upsell efforts by ensuring financial health and satisfaction of existing accounts.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• This position works in an office and machine shop atmosphere.
• Must be able to lift 50 pounds at times.

This role is primarily on‑site, but a hybrid schedule may be available.

Benefits

PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k) retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

PakEnergy offers a business casual work environment with regular weekday working hours. Our hybrid work environment covers all work styles: in‑office, fully remote, or a little of both.

Benefits: PakEnergy offers a comprehensive benefits package consisting of medical, dental and vision policies along with ancillary coverage options to fit every need. Additionally, employees receive a 401(k) match from PakEnergy to assist them in attaining their retirement savings goals.

Compensation and Bonus: PakEnergy offers a comprehensive benefits package consisting of medical, dental and vision policies along with ancillary coverage options to fit every need. Additionally, employees receive a 401(k) match from PakEnergy to assist them in attaining their retirement savings goals.

PakEnergy is Good Energy!

The Pak is on the move! We’re growing fast and always looking for top‑notch candidates to help us create and deliver game‑changing software solutions to our customers. Do you have stellar software development, conversion, customer success, and technical skills? Do you possess a “bold yet humble” collective success mindset? Do you like to dream big, make it happen, and then raise the bar again?

If so, we’d love to hear from you.

Drop us a line and send your CV to [e-mail]. You may be the next valued member of The Pak!