Customer Service Associate

Global Rescue; Vendas; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crisis response organization in São Paulo is seeking a motivated individual for a customer service role. Responsibilities include responding to inquiries, managing membership transactions, and meeting sales goals. Ideal candidates should possess exceptional communication skills and be detail-oriented. Compensation is based on experience, including bonuses and benefits.

Qualificações

• Must be well-spoken and well-written.
• Highly energetic and motivated to succeed.
• Exceptional written and verbal communication.

Responsabilidades

• Respond promptly to inbound and email inquiries.
• Obtain and evaluate all relevant information to handle inquiries.
• Serves as liaison between the customers and various departments.

Conhecimentos

Well-spoken communication

Verbal communication

Attention to detail

Time management

Organizational skills

Data entry skills

Descrição da oferta de emprego

Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com .

Responsibilities

• Respond promptly to inbound and email inquiries
• Obtain and evaluate all relevant information to handle inquiries
• Serves as liaison between the customers and various departments
• Leverage customer management system data to process membership transactions
• Enroll, renew and upgrade retail customers, processing credit card and other payment information
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Conduct outbound calls to existing customers as part of the renewal process
• Effectively describe the nature and scope of Global Rescue services
• Assist with coordination of logistics for member’s operational needs
• Meet daily, weekly, and monthly sales goals

Qualifications

• Must be well-spoken and well-written
• Highly energetic and motivated to succeed
• Exceptional written and verbal communication
• Attention to detail and follow-through
• Efficient time management and organizational skills
• Excellent computer and data entry skills

Compensation

Based on experience + bonus + benefits