Customer Onboarding Specialist

Smarter Contact; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading communications platform is seeking a Customer Onboarding Specialist to manage customer onboarding and set the relationship tone. This full-time independent contractor role requires 4+ years in Customer Success at a SaaS company and excellent communication skills. The position offers competitive compensation, 15 days PTO, and a remote-first working environment. Ideal candidates are detail-oriented and engaging, eager to ensure customer success from the start.

Serviços

15 days PTO

5 sick days

10 floating holidays

Professional development benefit

Wellness benefit

Quarterly health allowance

Qualificações

• 4+ years in Customer Success, Onboarding or Implementation at a SaaS company.
• Proficient or native level English (full business fluency).
• Proven track record of meeting and/or exceeding a business expansion quota.

Responsabilidades

• Lead and follow up on 1-1 or group onboarding sessions using various communication methods.
• Guide customers through initial setup and configuration.
• Document onboarding outcomes and transition notes in CRM.

Conhecimentos

Excellent communication skills

Detail-oriented

Process-driven

Engaging and personable

Coachable and accountable

Descrição da oferta de emprego

We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a direct-hire role.

About us :

Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

What You’ll Own :

Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack

Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)

Guide customers through initial setup, configuration, and first live campaigns

Establish clear expectations for SMS performance, compliance, and best practices

Reinforce Smarter Contact’s value proposition, positioning, and differentiators

Ensure customers reach defined activation milestones within the onboarding window

Proactively identify confusion, friction, or risk during onboarding-escalate and resolve

Document onboarding outcomes, next steps, and handoff notes clearly in CRM

Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding

Work a minimum of 40 hours / week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday

What We’re Looking For :

4+ years in Customer Success, Onboarding or Implementation at a SaaS company

Excellent communication and conversational skills, both written and verbal

Proficient or native level English (full business fluency)

Detail-oriented, process-driven, and highly organized

Engaging, personable, and energetic in customer interactions

Comfortable working at high volume without losing quality

Sales-trained and able to identify business expansion opportunities

Coachable, performance-driven, accountable, and a strong team player,

Proven track record of meeting and / or exceeding a business expansion quota

✨ Bonus Points :

Experience working at a telecom SaaS

Experience working with real estate agents or using real estate SaaS tools

⚡️ Why Smarter Contact?

USD base compensation

15 days PTO + 5 sick days + 10 floating holidays

High autonomy, fast execution, real impact

Professional development benefit

Wellness benefit

Employment anniversary and birthday gift

Quarterly health allowance

Remote-first team with a strong performance culture

This opportunity is offered as a full-time independent contractor role

Please Don’t Apply If :

You prefer a low-pressure, low-output environment

You’re not fluent in English or are uncomfortable communicating directly with cross-functional teams

You don’t meet the minimum customer success experience

No experience working for a SaaS company

Ready to grow with us?

We’re looking for a proven Customer Onboarding Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.