Conversational AI developer

NTT DATA Europe & Latam; Areal; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology solutions provider is seeking a skilled Conversational AI developer in Areal, Brazil. You will design and optimize chatbot and voice bot conversations while implementing solutions using tools like Dialogflow and Cognigy. Candidates should have 3-5 years of experience in chatbot/voice platforms, strong Python or Node.js coding skills, and a solid understanding of NLU/NLP concepts. This role offers the opportunity to shape user conversations and analyze bot performance for continuous improvement.

Qualificações

• 3-5 years of experience with chatbot or voice platforms.
• Experience designing user-friendly conversational flows.
• Familiarity with NLU/NLP concepts.

Responsabilidades

• Design and optimize chatbot and voice bot conversations.
• Build and maintain bots on platforms like Cognigy and Dialogflow.
• Integrate bots with APIs, databases, and internal systems.

Conhecimentos

Conversational design

NLP model training

Python

Node.js

API integration

User experience design

Data analysis

Formação académica

Bachelor's degree in Computer Science

Ferramentas

Dialogflow

Cognigy

Rasa

Watson

Descrição da oferta de emprego

Who We Are

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS).

We’re looking for a skilled Conversational AI developer with 3-5 years of experience to help us design and build intelligent bots across chat and voice platforms. You’ll shape user conversations, train NLP models, and implement end-to-end solutions using tools like Dialogflow, Cognigy, or similar.

What You’ll Be Doing

• Design and optimize chatbots and voice bot conversations (UX, tone, flow).
• Build and maintain bots on platforms like Cognigy, Dialogflow, Rasa, Watson, etc.
• Train and tune NLU models (intent/entity handling).
• Build and tune GPT/LLM Agentic AI Bots.
• Implement backend logic using Node.js or Python.
• Integrate bots with APIs, databases, and internal systems.
• Collaborate with product, engineering teams and other stakeholders.
• Analyze performance data and improve bot effectiveness.

What You’ll Bring Along

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Minimum 3-5 years working with chatbot or voice platforms.
• Experience designing user-friendly conversational flows.
• Solid coding skills in Python or Node.JS (basic scripts or backend logic).
• Familiarity with NLU/NLP concepts (e.g., intents, entities).
• Ability to train/test models and evaluate bot accuracy.
• Excellent command of both spoken and written English.