Contractor: Renewal Specialist

Newsela; Brasil; Teletrabalho; BRL 212.000 - 320.000; Tempo parcial

Resumo da oferta

A leading education technology company seeks a Renewal Specialist who will manage the renewal operations for schools and small districts. The role involves handling a book of business, improving quote generation processes, and ensuring excellent customer communications. Candidates should possess solid experience in SaaS or EdTech environments and be fluent in English. This is a contractor position without company-sponsored benefits.

Qualificações

• At least 6 months experience in a SaaS or EdTech environment.
• Strong attention to detail and ability to manage high-volume work.
• Experience with Salesforce.com or Gainsight preferred.

Responsabilidades

• Own the end-to-end renewal process for a portfolio of school and small districts.
• Improve quote generation workflows for accurate pricing.
• Ensure data integrity throughout the renewal process.

Conhecimentos

Fluent in English, both written and verbal

6+ months of experience in a SaaS or EdTech environment

Strong attention to detail

Experience owning a book of business or account-based workflows

Experience with Salesforce.com and/or Gainsight

Excellent written and verbal communication skills

Comfortable working independently and collaboratively

Highly organized and process-oriented

Descrição da oferta de emprego

Overview

Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newsela’s Customer Success organization to help scale and streamline Newsela’s renewal operations for schools and small districts.

Scope of Services

• Maintain Book of Business
  • Own book of business, owning end-to-end renewal process for a portfolio of school and small districts across approximately 500 accounts.
• Quote Generation Automation
  • You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.
  • Own the renewal, expansion and risk mitigation experience for a defined set of accounts
  • Support and scale our quote generation process for schools and small districts
  • Help evaluate and implement tools that enhance automation and price estimation
• Customer Documentation & Communication
  • You’ll ensure data integrity and a seamless customer experience throughout the renewal process.
  • Maintain accurate subscription, contact, and quote information in various record systems
  • Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
  • Complete assigned Gainsight tasks and surveys on time
• Renewal Program Optimization
  • You’ll bring a critical eye to our renewal strategy and processes.
  • Contribute ideas and feedback on how we can improve the customer renewal journey
  • Identify ways to increase efficiency and reduce churn
  • Support cross-functional efforts to evolve renewal communications and documentation
• Cross-Functional Collaboration
  • You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps.
  • Act as a key liaison between internal teams to ensure alignment
  • Help pilot improvements and share insights from your work to shape broader processes

Skills & Experience

• Fluent in English, both written and verbal
• 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development.
• Strong attention to detail and ability to manage high-volume, deadline-driven work
• Experience owning a book of business or managing account-based workflows preferred
• Experience with Salesforce.com and/or Gainsight preferred
• Excellent written and verbal communication skills
• Comfortable working independently and collaboratively
• Highly organized, process-oriented, and eager to improve how things get done
• Fluent in English and ability to work US Hours

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.

Application & Diversity

Voluntary Self-Identification and related information are included for government reporting purposes. Completion of the form is voluntary and will not affect hiring decisions. Newsela is an equal opportunity employer and does not discriminate on the basis of protected status as required by law.

Voluntary Self-Identification of Disability: Form CC-305, OMB Control Number 1250-0005, Expires 04/30/2026. This form is used to measure representation of people with disabilities as part of equal employment opportunity reporting.