Client Operations Lead | São Paulo | Remote

OpsArmy; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A dynamic service provider in Brazil is seeking a Client Operations Lead to oversee client relationships while guiding team talent. This hands-on leadership role is perfect for someone with 2–5 years in BPO, focusing on client satisfaction and team coaching. Responsibilities include ensuring performance tracking, effective communication, and adherence to service standards. Ideal candidates will possess strong organizational skills and be comfortable managing multiple accounts concurrently. Opportunities for growth and impact await.

Qualificações

• 2–5 years experience in BPO, operations, or client-facing roles.
• Experience managing client relationships and supporting retention.
• Strong English communication and organization skills.

Responsabilidades

• Act as the primary operational contact for assigned client accounts.
• Maintain regular check‑ins to ensure satisfaction and retention.
• Translate client expectations into clear guidance for talent.
• Coach team members on quality, productivity, and communication.

Conhecimentos

Client relationship management

BPO experience

Coaching

Strong communication skills

Organization skills

Descrição da oferta de emprego

Position Type : Full-Time

Location : Remote

Apply here : https : / / operationsarmy.com / application

About the Role

Were hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.

Youll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, youll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands‑on leadership role ideal for someone with BPO or service delivery experience whos ready to step into broader responsibility.

Key Responsibilities

• Act as the primary operational contact for assigned client accounts
• Maintain regular check‑ins to ensure satisfaction and retention
• Translate client expectations into clear guidance for talent
• Coach team members on quality, productivity, and communication
• Monitor attendance, output, and workflow adherence
• Track deliverables and ensure tasks move on schedule
• Maintain and reinforce SOPs across accounts
• Address issues early and resolve misalignments calmly and professionally

Qualifications

• 2–5 years experience in BPO, operations, or client‑facing roles
• Experience managing client relationships and supporting retention
• Experience coaching or guiding team members
• Strong English communication and organization skills
• Comfortable managing multiple accounts simultaneously

Apply here: https : / / operationsarmy.com / application