Bilingual Customer Support Agent

Ueni; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading online service provider is seeking a Customer Service representative based in Brazil, São Paulo, Jandira. The role involves addressing customer queries through various channels and achieving sales and retention targets. Candidates must have 2+ years of experience in customer service, strong English skills, and familiarity with ticketing systems. The company offers a dynamic work environment promoting growth, with a working schedule of 40 hours a week and some weekends.

Serviços

Promotions and performance bonuses

Qualificações

• 2+ years in a Customer Service role handling high email/chat volumes.
• Advanced verbal and written communication skills.
• Experience working remotely is an advantage.

Responsabilidades

• Answer customer queries via chat, email, and phone.
• Reach sales and retention targets to maximize customer experience.
• Investigate technical issues and suggest service improvements.

Conhecimentos

Fluency in English

Strong communication skills

Experience with ticketing/live chat software

Ferramentas

Fresh Desk

Zoho Desk

Zen Desk

Happy Fox

Descrição da oferta de emprego

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business.

Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales. Please note that only candidates based in Latin America will be considered for this position. Working Hours: 40h / week.

Monday-Friday with one working weekend every 4 weeks.

9am-6pm ESTTop performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities: Answer a variety of customer queries via different channels, including live chat, e-mail, and phone. Reach sales & retention targets to ensure the customer experience is maximized. Educate our growing customer base in the use of our tools and the technology that backs it up. Become an expert in every aspect of our products & be a true advocate for our customers. Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency. Investigate technical issues and provide ideas for fixes.

Job requirements: 2+ years in a Customer Service role responding to large volumes of emails and chats. Fluency in English is a must.

Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently. Experience in ticketing and / or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.). Experience working remotely is an advantage. Strong communication skills, some of our team members are located in other offices. Genuine desire to create the best customer journey possible. Able to explain complex concepts in easy-to-understand language.