Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking individuals for a remote guest support role. The position requires advanced English proficiency and involves providing support via chat and phone, identifying guest needs, and coordinating with the operations team. Candidates should possess intermediate computer skills and be available for night shifts, including evenings and weekends. Compensation starts at R$2,000. This is an opportunity to work remotely within Brazil, interacting with clients globally.

Qualificações

• Mandatory advanced English for guest support.
• Intermediate computer skills required for task management.
• Proactive approach and strong communication are essential.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and address guest needs effectively.
• Communicate concerns and damages to the operations team.
• Monitor and manage additional services requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity

Commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)