Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is looking for responsible individuals to join their remote team. Responsibilities include supporting guests in English, identifying their needs, and communicating with the operations team. Candidates must have advanced English proficiency and strong multitasking skills, with a willingness to work evening and weekend shifts. This position offers a base salary of R$2.000,00 and the opportunity to work from the comfort of your home in Brazil.

Qualificações

• Advanced English proficiency is mandatory for this role.
• Must have intermediate computer skills for task management.
• Strong communication is essential for guest support.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and address guest needs effectively.
• Communicate issues to the operations team promptly.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Multitasking skills

Availability for evening and weekend shifts

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)