Application Services Manager

Itc Infotech; Brasília; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia global procura um Gerente de Serviços de Aplicativos para se juntar à sua equipe em Campinas, São Paulo. O candidato ideal terá um bacharelado em Ciência da Computação ou Engenharia e 5 a 7 anos de experiência em Operações de TI. As responsabilidades incluem a gestão do ciclo de vida de aplicações, condução de processos de gestão de incidentes e administração de contratos de fornecedores. O modelo de trabalho é híbrido, com presença no local do cliente por 2 dias na semana.

Qualificações

• 5 a 7 anos de experiência em Operações de TI ou Gestão de Aplicativos em grandes empresas.
• Conhecimento forte do framework ITIL e princípios de gestão de serviços.
• Experiência comprovada em gestão de fornecedores, contratos e orçamentos operacionais.

Responsabilidades

• Gerenciar todo o ciclo de vida das aplicações empresariais, garantindo uptime e conformidade.
• Conduzir processos de gestão de incidentes, mudanças e lançamentos.
• Liderar a gestão de fornecedores e contratos, monitorando KPIs.

Conhecimentos

Gestão de Incidentes

Análise de Dados

Comunicação

Gestão de Stakeholders

Formação académica

Bacharelado em Ciência da Computação ou Engenharia

Ferramentas

Microsoft Azure

SAP

Power Platform

Service Now

Descrição da oferta de emprego

ITC Infotech is looking for Application Service Manager to join our team in Campinas, Sao Paulo, Brazil.

A ITC Infotech está procurando um Gerente de Serviços de Aplicativos para se juntar à nossa equipe em Campinas, São Paulo, Brasil.

Working Model: Hybrid (You'll have to be there at client location for 2 days in a week)

Modelo de trabalho : Híbrido (Você precisará estar presente no local do cliente por 2 dias por semana)

About Us

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Key Responsibilities

Manage the full lifecycle of enterprise applications, ensuring uptime and compliance with global IT and security standards.

Drive incident, change, and release management processes while monitoring service performance and SLAs.

Lead vendor and contract management, tracking KPIs and negotiating service improvements.

Own OPEX and cost optimization initiatives, partnering with Finance and Procurement.

Collaborate with Product Owners, Business Leads, and IT teams to align priorities and embed operational readiness in every deployment.

Ensure governance, observability, and automation across application environments to drive continuous improvement.

Qualifications & Skills

Bachelor's degree in Computer Science, Engineering, or related field.

5–7 years of experience in IT Operations or Application Management within large enterprises.

Strong knowledge of ITIL framework and service management principles.

Proven experience managing vendors, contracts, and operational budgets.

Familiarity with Microsoft ecosystem, Azure, SAP, Power Platform, and Service Now.

Excellent analytical, communication, and stakeholder management skills.

Advanced English proficiency; Portuguese a strong advantage.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.