Analista Retail Solutions

Brambles; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading logistics company in São Paulo seeks a professional to provide data-driven insights and strategic support for a portfolio of accounts. The position involves monitoring account health, analyzing operational data, and leading account reconciliation processes. Candidates should have 3 years of experience in logistics or retail, strong analytical skills, and proficiency in tools like SAP and Power BI. This hybrid remote role fosters a diverse work environment while contributing to global sustainability.

Qualificações

• 3 years of experience in Logistics, Industries, or Retail.
• Previous experience with KPI reports and presentations.
• Basic/Intermediate Spanish is desirable.

Responsabilidades

• Monitor and manage account health by addressing issues.
• Analyze customer operational data and enhance efficiency.
• Lead account reconciliation processes and audits.
• Prepare and track KPI reports for customer insights.
• Identify opportunities for value creation and solutions.
• Resolve customer inquiries and provide strategic recommendations.
• Collaborate with internal teams for seamless account management.
• Support predictive metrics development and implementation.

Conhecimentos

Account Management

Data Analytics

Customer Engagement

Issue Management

Process Improvements

Teamwork

Ferramentas

SAP

Salesforce

Power BI

Excel

Descrição da oferta de emprego

Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries.

Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Purpose of the position:

Provide data-driven insights and strategic support for a portfolio of accounts, ensuring operational efficiency, proactive issue resolution, and value creation through tailored solutions. Leverage analytical skills to enhance account performance, drive continuous improvement, and support the development of strong customer relationships.

Key Responsibilities May Include:

• Monitor and manage account health by addressing key issues, ensuring timely and effective resolution.

• Analyze customer operational data, including cycle times and asset movements, implementing control measures to enhance accuracy and efficiency.

• Lead account reconciliation processes, conducting audits and ensuring data integrity across customer portfolios.

• Prepare, track, and communicate KPI reports, providing customers with actionable insights and performance metrics to drive informed decision-making.

• Identify opportunities for value creation, developing mutually beneficial solutions that optimize both customer satisfaction and company objectives.

• Resolve customer inquiries, including invoice disputes and operational challenges, by conducting root cause analysis and providing strategic recommendations for long-term improvements.

• Collaborate with internal teams (e.g., Sales, Supply Chain, Finance, IT) to deliver seamless account management and ensure alignment with broader business goals.

• Support the development and implementation of predictive metrics, partnering with business analytics teams to anticipate and address potential account health issues.

Experience:

• 3 years of experience in Logistics, Industries or Retail in commercial and/or after-sales positions in a service company;

• Previous experience with reports, presentations, preparation and control of KPIs

Skills and Knowledge:

• Knowledge in ERP systems: SAP, Salesforce;

• Knowledge in data analysis: Macro, SQL, Power BI, Power Query, Data Studio etc.;

• Office and Advanced Excel Package.

• Account Health Management

Language - Desirable:

• Basic/Intermediate Spanish

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.