Analista de planejamento de pessoal

Alfa Laval Corporate AB; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global industrial service company is seeking a Service Coordinator in São Paulo, Brazil. This role involves planning, coordinating field service activities, ensuring customer satisfaction, and preparing operational reports. The ideal candidate has a Bachelor’s degree in a related field, advanced English, and skills in Excel and Power BI. Join our team to improve our service operations and support our engineers effectively.

Qualificações

• Bachelor’s or Technical degree in relevant field.
• Ability to read technical documentation and manuals.
• Advanced or fluent English is mandatory.
• Proficiency in Microsoft Excel and Power BI is essential.
• Experience with ERP - Movex preferred.

Responsabilidades

• Plan and coordinate all field service activities.
• Serve as the main contact for customers regarding service progress.
• Prepare operational reports and forecasts.
• Develop advanced analytics and dashboards using Power BI.

Conhecimentos

Technical documentation reading

Customer experience improvement

Advanced English

Advanced Excel

Power BI knowledge

Formação académica

Bachelor’s or Technical degree in Engineering, Logistics, Business Administration, or related field

Ferramentas

Power BI

Microsoft Excel

ERP - Movex

Descrição da oferta de emprego

The Service Coordinator is responsible for planning, prioritizing, coordinating, and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources, structured communication with customers, and complete operational support to Field Service Engineers.

Planning & Coordination:

• Plan, prioritize, and schedule all field service activities based on technical complexity, urgency, and resource availability;

• Allocate Field Service Engineers efficiently, considering competencies, certifications, and geographic location.

• Ensure that all engineers receive the necessary documentation, instructions, tools, spare parts, and technical information before each assignment.

• Ensure excellent collaboration, aligned priorities, and consistent communication across all departments.

Customer Experience:

• Serve as the operational point of contact for customers, ensuring clarity regarding timelines, planning, and service progress.

• Continuously work to improve customer satisfaction and support high NPS performance.

• Apply strong technical knowledge to understand customer needs, assess service requests, negotiate deviations, determine priorities, and provide accurate technical guidance to Field Service Engineers.

• Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch.

Reporting & Management Support

• Prepare operational reports, workload analyses, forecasts, and performance dashboards.

• Develop advanced analytics and visual dashboards using Power BI to support decision-making.

• Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency.

Requirements / Qualifications

• Bachelor’s or Technical degree in Engineering, Logistics, Business Administration, Industrial Production, or a related field.
• Ability to read technical documentation, manuals, drawings, and bill of materials.
• Advanced or fluente English is mandatory due to interactions with international teams
• Advanced Microsoft Excel & Power BI knowledge are mandatory
• ERP - Movex - experience knowledge preferred
• Oneservice plataform utilization will be considered as a plus.

This position reports directly to the Service Operations Manager.