Account Manager

Redcloud; São Paulo; Presencial; BRL 80.000 - 110.000; Tempo integral

Resumo da oferta

A dynamic technology firm in São Paulo is seeking a Customer Success Manager to manage an assigned portfolio of B2B customers. The role emphasizes building strong relationships, ensuring customer satisfaction, and achieving quotas. Ideal candidates will have experience in customer success or account management, demonstrate excellent communication skills, and show proficiency in English. This position offers an opportunity to empower brands and distributors within an equitable marketplace.

Qualificações

• Experience in Customer Success, Account Management or a related field.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Knowledge of data management is a plus.
• High proficiency in English is essential.

Responsabilidades

• Manage an assigned portfolio of B2B customers.
• Meet quotas and maximize customer value.
• Resolve customer issues and conduct success reports regularly.

Conhecimentos

Customer Success

Account Management

Communication Skills

Relationship Building

Data Management Knowledge

Proficiency in English

Descrição da oferta de emprego

About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.

RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

The role

Responsibilities

• Manage an assigned portfolio of customers preferably B2B experience
• Results oriented to meet and achieve quotas, maximizing value
• Customer centric to be the focal point to resolve issues and drive it internally when needed. Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product / service, issues are resolved proactively and customer goals are met.

Requirements

• Experience in Customer Success, Account Management or related field
• Experience in building strong customer relationships and efficiently communicating internal and external voices
• Excellent written, verbal, presentation and communication skills
• Knowledge of data management is a nice to have
• High proficiency of English

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