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Application Support Engineer
Zusammenfassung
A recruitment agency in Dubai seeks an experienced Application Production Support Engineer to monitor and support enterprise applications, particularly in banking and finance. The ideal candidate will have 35 years of experience, hands-on skills in monitoring tools such as Dynatrace and Datadog, and a solid understanding of incident management. The role includes resolving incidents, ensuring system uptime, and working closely with stakeholders to meet SLAs. Competitive benefits are offered as per UAE law.
Leistungen
Qualifikationen
- 35 years of experience in Application Production Support or related roles.
- Hands-on experience with monitoring tools like Dynatrace, Datadog, and Prometheus.
- Experience in incident management, troubleshooting, and log analysis.
Aufgaben
- Monitor application performance using tools like Dynatrace, Datadog, and Prometheus.
- Provide L1/L2 support ensuring uptime and reliability.
- Investigate and resolve incidents collaborating with development and infrastructure teams.
- Implement automated monitoring and alerting for proactive issue resolution.
- Ensure SLAs and KPIs are met.
Kenntnisse
Tools
We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.
- Monitor application performance using tools such as Dynatrace Datadog and Prometheus.
- Provide L1/L2 support for production applications ensuring uptime and reliability.
- Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
- Implement automated monitoring alerting and log analysis for proactive issue resolution.
- Work closely with stakeholders to ensure SLAs and KPIs are met.
- Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
- Support deployments patching and upgrades in production environments.
- 35 years of experience in Application Production Support or related roles.
- Handson experience with Dynatrace Datadog and Prometheus for monitoring and alerting.
- Experience in incident management troubleshooting and log analysis.
- Exposure to banking and financial domain applications and regulatory requirements.
- Familiarity with cloud platforms like AWS Azure or GCP is a plus
- All mandatory benefits as per UAE law
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.