Room Attendant jobs in Canada

1. Work collaboratively with colleagues to ensure timely service and smooth operation.
2. Understand and adhere to all hotel policies, Standard Operating Procedures, guest service standards, operational guidelines, personal discipline, and grooming requirements.
3. Perform every guest interaction in a friendly and welcoming manner.
4. Maintain professional telephone etiquette and a thorough understanding of reservation policies and procedures.
5. Be fully familiar with services offered in the restaurant and throughout the hotel.
6. Greet and seat guests in the Pool & Beach area warmly, setting a welcoming tone that continues throughout the guest experience.
7. Check each table to ensure it is clean and properly set before guests are seated.
8. Seek guest feedback on their experience, address any issues promptly, and escalate problems to outlet managers when necessary.
9. Assist in service duties whenever needed to support team efforts.

• Basic knowledge of Food & Beverage operations.
• Good communication skills.
• Maximum of 2 years of relevant experience.

• Deliver prompt and courteous service maintaining a positive image and cleanliness of guest areas.
• Ensure total guest satisfaction through supervision of food and beverage service, including restaurant and room service orders.
• Assist in maintaining guest satisfaction during shifts by facilitating service, communication with the kitchen, and engaging with guests.
• Help maintain a motivated and well-trained staff.
• Open and close shifts according to the Managers Checklist.
• Train, maintain, and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures during shifts.
• Maintain a safe and sanitary environment for all staff and guests.
• Gather and implement necessary tools for running shifts (schedules, floor plans, reservations, checks).
• Find solutions for daily operational issues such as call-outs and last-minute bookings.
• Remain on the floor throughout meal periods to ensure adequate coverage.
• Serve only quality products.
• Maintain proper uniform standards for associates.
• Manage repair and maintenance programs through work orders and inspections.
• Exercise station rotation to ensure fair distribution among staff.
• Support associates in job performance and participate in training programs.
• Encourage problem-solving and empower associates to ensure guest satisfaction.
• Establish effective communication to build trust and respect, and handle disciplinary procedures fairly and consistently.
• Identify and recommend incentive programs, new ideas, and operational improvements.

Remote Work: No

Employment Type: Full-time