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Night Auditor
Job summary
A leading hotel chain in Abu Dhabi is seeking an experienced Night Auditor to ensure seamless overnight operations. The successful candidate will manage guest check-ins and check-outs, handle financial transactions with accuracy, and prepare daily reports. Ideal candidates should possess previous experience in Front Office or Night Audit, strong numerical abilities, and excellent communication skills. This role is critical for maintaining service excellence and brand consistency, offering a unique opportunity to contribute to guest satisfaction.
Qualifications
- Previous experience in Front Office or Night Audit preferred.
- Strong numerical, analytical, and problem-solving skills.
- Excellent communication skills with guests.
- Proficiency in hotel PMS systems (Opera or similar).
- Ability to work independently and remain calm under pressure.
Responsibilities
- Welcome and assist guests promptly, demonstrating values in every interaction.
- Manage overnight check-ins, check-outs, and guest requests efficiently.
- Anticipate guest needs and handle concerns professionally.
- Process and verify all daily transactions, ensuring accuracy.
- Prepare daily revenue and operational reports for management.
Skills
Tools
As a Night Auditor, you ensure a seamless and safe overnight operation while delivering Novotel’s guest experience. You are responsible for balancing daily financial transactions, preparing key reports, and supporting guests with warmth, efficiency, and professionalism. This role plays a crucial part in maintaining service excellence, accuracy, and brand consistency throughout the night.
- Welcome and assist guests promptly, demonstrating Accor’s values in every interaction.
- Manage overnight check-ins, check-outs, and guest requests with courtesy and efficiency.
- Anticipate guest needs, handle concerns professionally, and provide accurate information about hotel services and facilities.
- Maintain a clean, organized, and guest‑ready front desk and lobby environment.
- Process and verify all daily transactions, ensuring accuracy in room charges, payments, rebates, and adjustments.
- Complete the night audit process and roll the business date in the Property Management System (PMS).
- Prepare daily revenue and operational reports for management, ensuring timely and accurate delivery.
- Support the smooth transition between shifts by clearly communicating any pending tasks or guest follow‑ups.
- Monitor hotel premises, ensuring a safe and secure environment for guests and Heartist.
- Respond to emergencies in accordance with Accor safety and security procedures.
- Report any irregularities, incidents, or maintenance needs promptly.
- Coordinate with Housekeeping and other departments regarding early arrivals, departures, and special guest requirements.
- Ensure alignment with Accor policies, procedures, and brand standards at all times.
- Previous experience in Front Office or Night Audit within hotel industry is preferred.
- Strong numerical, analytical, and problem‑solving skills.
- Excellent communication skills with a guest.
- Proficiency in hotel PMS systems (Opera or similar).
- Ability to work independently and remain calm under pressure.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.