ofertas na Etihad em Emirados Árabes Unidos

At Etihad, we re driven by the pursuit of excellence and our people are at the heart of everything we do. We re currently on the lookout for a data-driven, operational leader to join our team as Manager Crew Operations, ensuring 24/7 support to our crew in Abu Dhabi and across our global network.

In this pivotal role, you'll lead a team of Crew Operations Duty Officers, driving operational efficiency, ensuring compliance with aviation standards, and fostering a culture of continuous improvement and exceptional performance.

Accountabilities

Leads and manages a team of Crew Operations Duty Officers to ensure quality approved internal processes and crew operational standards are delivered and maintained as required.

Ensures clear objectives and performance measurements for Crew Operations Duty Officers are established, communicated, implemented and followed up.

Ensures contact is made with crew post incident to check on welfare, offer support and obtain information for dissemination and escalation to the relevant crew management and support teams for further follow up.

Liaises with relevant stakeholders to ensure required actions are fulfilled to support operational readiness and successful induction of any operational project, new station start up, new aircraft entry into service, charter operation, ACMI and any other special operation. Ensures any aspect affecting crew are communicated accordingly.

Develops operational processes as required in conjunction with service partners and manages automation of operational processes and systems in collaboration with the Crew Briefing Centre management team to promote operational efficiency.

Ensures GCAA regulations and international safety, security and operation standards related to pre-flight preparation and documentation requirements are consistently maintained through close liaison with Manager Safety Procedures; maintain proper and accurate crew records as required to fulfil internal and external audit requirements.

Ensures operational updates across the network are captured and disseminated to all crew through the bi-weekly update of the Crew Station Information Manual, or the issuance of Crew Member Alerts, as required.

Automate data refreshes, report generation, and distribution using Excel macros, Power Automate, or Tableau s scheduling tools, ensuring stakeholders always have up-to-date insights.

Leverage predictive analytics, AI-driven insights, and machine learning models directly within Excel or via integration with Power BI/Tableau for advanced forecasting and trend analysis.

Build interactive dashboards that combine Excel s detailed formatting and spreadsheet logic with Power BI/Tableau s rich visualizations, such as live charts, maps, and KPI indicators.

Collaborate across teams by sharing integrated reports and dashboards within the Microsoft 365 ecosystem (Teams, SharePoint, Outlook), streamlining communication and decision-making.

Education & Experience

Have adequate knowledge of:

Regulatory operational information (UAE and other international operational regulations)

Airline operations, including crew scheduling, licensing, and aviation legality

Operational policies and procedures

Skills

Good interpersonal and communication skills.

Ability to communicate in verbal and written English.

Ability to relate to coworkers daily.

Leadership and teamwork skills, with the ability to give clear direction.

Training

CRM training

SMS training

Holding or previously held a cabin crew license is preferable

Experience

Minimum 5 years experience, preferably within an airline operations department with a degree

Minimum 7 years experience, preferably within an airline operations department without a degree

Preferably 5 years' flying experience within an airline

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