Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a friendly and professional Hostess to join their team. The Hostess will be responsible for greeting guests, managing reservations, and ensuring a welcoming dining atmosphere. Candidates should ideally possess a vocational certificate in Food and Beverage service and have strong communication skills, with flexibility in scheduling. Previous experience in hospitality is preferred, along with the ability to manage various tasks efficiently.

Qualifications

• Fluency in English; Arabic is a plus.
• Previous experience in a customer service role, preferably in hospitality.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Manage reservations and seating arrangements efficiently.
• Monitor open dining sections for available tables.
• Estimate and communicate wait times to guests.
• Answer phone calls professionally and handle inquiries.
• Escort guests to their tables and introduce them to their server.
• Maintain cleanliness and organization of the reception area.

Skills

Fluency in English

Strong communication skills

Interpersonal skills

Attention to detail

Problem-solving skills

Organizational skills

Multitasking abilities

Education

Vocational certificate or diploma in Food and Beverage service

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Hostess to join our team at SO/ Uptown Dubai. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

• Greet and welcome guests warmly upon arrival
• Manage reservations and seating arrangements efficiently
• Monitor open dining sections for available tables
• Estimate and communicate wait times to guests
• Answer phone calls professionally and handle inquiries
• Escort guests to their tables and introduce them to their server
• Maintain an organized and up-to-date reservation system
• Collaborate with the restaurant team to ensure smooth operations
• Address guest concerns and requests promptly and courteously
• Maintain cleanliness and organization of the reception area
• Assist with special events and promotions as needed

Qualifications

• Vocational certificate or diploma in Food and Beverage service preferred
• Fluency in English; Arabic language is a plus
• Previous experience in a customer service role, preferably in hospitality
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast‑paced environmentExcellent organizational and multitasking abilities
• Attention to detail and problem‑solving skills
• Professional appearance and positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic computer skills for managing reservation systems