Emergency Dispatcher jobs in United Arab Emirates

Job Purpose

To generate timely, effective, and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Company’s network, in compliance with Air Arabia policies and procedures, and GCAA/CAA regulations. Supports operational control and dispatch reliability by responding efficiently to irregular and emergency requirements, prioritizing safety, efficiency, and customer satisfaction.

Key Responsibilities

1. Generate flight plans, pre-flight briefings, and amendments for all types of flights, considering business needs, regulatory conditions, safety, efficiency, and customer satisfaction.
2. Monitor flight performance and trends using the system based on various criteria.
3. Analyze data to identify costs, weather, curfew constraints, and recommend cost-effective routes to the Operations Controller.
4. Regularly analyze operational and meteorological data to recommend the safest and most efficient fuel requirements, considering weather, NOTAMs, NAV facilities, ATC, and MEL limitations.
5. Provide management with detailed summaries on fuel consumption, flight plans, and related activities for ETOPs.
6. Provide thorough flight crew briefings to the Captain-in-command, covering significant operational information.
7. Transmit all Flight Plan requirements to ICAO directly or via approved handling agents.
8. Coordinate with Operations Controller, Chief Pilot, and Captains to manage irregular operations, disruptions, delays, and cancellations, initiating alternative plans as needed.
9. Use all available tools and channels during emergencies to communicate safety information to Captains, following the Operations Manual and regulatory procedures.
10. Assist the Operations Controller in assessing incidents and initiating emergency procedures and notifications.
11. Maintain LIDO Flight Planning data to ensure all OFPs meet regulatory and AIP requirements.
12. Monitor daily flight plans to ensure data accuracy and regulatory compliance.
13. Liaise with LIDO on flight plan issues, implementing remedial actions promptly.
14. Ensure smooth shift transitions through proper handovers before and after flights.
15. Stay updated with changes to manuals, aircraft publications, and regulatory requirements.

Qualifications

• Bachelor’s degree in Math, Aeronautical Engineering, Management, or equivalent; higher diploma acceptable with relevant experience.
• Valid Flight Dispatcher Certificate or License from an approved institute, preferably GCAA; or successful completion of a Flight Dispatch course.
• Basic airport security procedures and regulations training is advantageous.
• Proficiency in Microsoft Office (especially Excel), Internet, and Web Search skills.
• Strong written and verbal communication skills, including technical report writing.
• Proficiency in English Language.

Work Experience

• Minimum of 3 years in a comparable airline operation department as a licensed Flight Dispatcher, preferably with low-cost airlines.
• Experience in scheduling and rostering.
• Familiarity with Civil Aviation Authority regulations (preferably GCAA) and related rules (CAR, FAR, JAR, IOSA).
• Experience with QA, Safety, Security, and Audit procedures related to Flight Operations.
• Ability to apply policies and procedures according to standards and regulations.
• Ability to perform under changing environments with heavy workloads and ad-hoc scenarios.
• Self-confidence, focus, and ability to handle emergencies effectively.
• Skills in data analysis, problem-solving, and decision-making.
• High accuracy, attention to detail, and good time management skills.