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Restaurant Floor Lead: Team Captain & Customer Experience
Job summary
A leading hospitality brand in Dubai is seeking a Floor Supervisor to manage operations and ensure customer satisfaction. The ideal candidate should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of related experience, with at least 1 year in a supervisory role. Responsibilities include overseeing staff, handling customer interactions, and participating in inventory and operational procedures. Competitive compensation and growth opportunities are offered.
Qualifications
- Minimum 3-4 years of experience in F&B operations, including 1 year in a supervisory role.
Responsibilities
- Handle customers' bill payments and complaints.
- Oversee staff work and adherence to preparation techniques.
- Participate in achieving organizational goals.
- Greet customers, assist with menu selection, ensure satisfaction.
- Ensure proper respect of norms during opening and closing procedures.
- Conduct monthly inventory.
- Maintain uniform and hygiene cleanliness.
- Plan tasks, set deadlines, monitor results, and provide training.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.