Customer Service jobs in United States

Group AMANA is in constant forward motion. Over decades of growth, we have adopted intelligent solutions that improve the way we build, making AMANA a regional leader in the industry today.

We have gone beyond conventional construction by championing intelligent solutions that improve the way we build. We are the region’s trusted design-build company, specializing in industrial construction for over three decades.

Our reputation is built on our ability to provide turn‑key solutions for fast‑track projects, repeatedly. We are a human‑centric organization, promoting learning and development opportunities for all employees to thrive in dynamic markets.

By investing in our people’s continued growth and learning, we challenge and change how we build together – people and business.

The Oracle CRM Specialist is responsible for the configuration, support, and continuous improvement of the Oracle CRM system within Amana Group. The role ensures seamless integration of CRM processes across business units, enhances user experience, and supports business development efforts by enabling data‑driven decisions. The ideal candidate will have in‑depth knowledge of Oracle CRM modules and experience working in cross‑functional environments to ensure the system supports the company’s strategic goals.

• Configure, customize, and maintain Oracle CRM modules to meet business needs.
• Serve as the primary point of contact for all Oracle CRM‑related issues, enhancements, and user support.
• Analyze business requirements and translate them into Oracle CRM solutions.
• Collaborate with Sales, Marketing, Customer Service, and other departments to ensure CRM alignment with business processes.
• Support data integrity by monitoring CRM data quality and implementing cleansing protocols.
• Develop dashboards, reports, and KPIs using Oracle reporting tools to support business decisions.
• Provide end‑user training, support, and documentation to ensure optimal system utilization.
• Coordinate with Oracle support and external vendors for issue resolution and system upgrades.
• Conduct regular system audits to ensure compliance, performance, and security of CRM data.
• Identify opportunities for CRM improvements and recommend system enhancements based on business needs.
• Assist with CRM integration projects with other platforms and enterprise systems.
• Stay updated on Oracle CRM updates, patches, and best practices, and assess their applicability for Amana Group.
• Participate in system testing, including regression, performance, and UAT phases.
• Ensure CRM configurations comply with Amana Group’s IT and data governance policies.

• Bachelor’s degree in information technology, Computer Science, or related field.
• 6+ years of experience in Oracle CRM Cloud and CPQ implementations.
• Proficiency in Oracle Integration Cloud (OIA) and Oracle Analytics Cloud (OAC).
• Demonstrated experience managing enterprise‑scale CRM projects end‑to‑end.
• Solid understanding of Sales, Quoting, and Customer Service business processes.
• Strong documentation, presentation, and communication skills.
• Oracle certifications in CRM/CPQ/OIA/OAC are a plus.

We know that our company growth and success come from our people who continuously drive our company, partners, and clients forward. Our community of talented employees, AMANAians, are built on the eight foundations of the Group AMANA workforce:

• We are Team Players.
• We are Reliable.
• We Communicate with Clarity.
• We Make Decisions Based on Understanding.
• We are Accountable.
• We Foster Integrity.
• We are Human Driven.
• We are Adaptable and Agile.