Patient-Affairs Front-Desk Specialist - UAE National only

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to handle front desk operations and ensure a high-quality patient experience. Responsibilities include managing patient check-ins and appointments, addressing inquiries, and supporting operations. Ideal candidates will have a background in customer service and hold a degree in healthcare administration or a related field. Strong communication skills, fluency in English and Arabic, and proficiency in EMR systems are essential for success in this role.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience in a front desk, patient affairs or customer service role.
• Fluency in English and Arabic is mandatory.

Responsibilities

• Welcome and assist patients at the front desk.
• Manage patient appointments and check-ins.
• Serve as the primary contact for patient inquiries.
• Maintain front desk efficiency and organization.
• Act as a liaison between patients and healthcare providers.

Skills

Customer service

Communication skills

Organizational skills

Multitasking abilities

Problem-solving

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business or Hospitality

Tools

Electronic Medical Records (EMR)

CRM software

Appointment scheduling tools

Job description

Description

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients ensuring smooth and efficient frontdesk operations. This role involves welcoming and assisting patients managing appointments handling inquiries and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background preferably in healthcare or hospitality with excellent communication and organizational skills.

Key Responsibilities

1. Front Desk & Patient Reception:

• Welcome greet and assist patients with a warm and professional approach.
• Manage patient checkins and checkouts ensuring a smooth and efficient experience.
• Provide essential information about the clinics services policies and procedures.

2. Appointment & Scheduling Management:

• Coordinate patient appointments ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations reminders and followups to minimize noshows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

3. Patient Experience & Support:

• Serve as the primary contact for patient inquiries concerns and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows procedures and digital health tools.

4. Administrative & Operational Support:

• Maintain frontdesk efficiency by managing daily administrative tasks.
• Ensure a tidy organized and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

5. Coordination & Communication

• Act as a liaison between patients healthcare providers and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.

Understand follow and support all hospital infection control programs

Requirements

Qualifications & Experience

• Bachelors degree in Healthcare Administration Business Hospitality or a related field is preferred.
• experience in a frontdesk patient affairs or customer service role
• Excellent communication and interpersonal skills with a patientfirst mindset.
• Strong organizational and multitasking abilities in a fastpaced environment.
• Proficiency in electronic medical records (EMR) systems CRM software and appointment scheduling tools.
• Fluency in English and Arabic

Required Experience: Unclear Seniority